Adult Re-Entry Services Professional, Student Services Professional IV, Temporary, 50% Time Base

Sonoma State University•Sonoma, CA

6d•Onsite

About The Position

Reporting to and under general supervision of the Associate Vice President and Dean of Graduate and Undergraduate Studies (AVP), with additional lead work direction from senior leadership within Academic Affairs and Extended Education, the Adult Re-Entry Services Professional performs highly complex professional student services work in support of adult learner re-engagement, enrollment, and degree completion pathways. The incumbent utilizes a combination of high-level analytical skills and high-level interpersonal skills in working on complex problems from the investigation and analysis stage through the solution and implementation stage. Specifically, the incumbent serves as the central point of entry for adult learners, delivering an integrated, concierge-style service model that coordinates application support, transcript evaluation, credit for prior learning (CPL), academic advising, course enrollment, and career alignment. This position independently designs, implements, and continuously improves systems, policies, and practices that reduce institutional barriers and support adult learner persistence and completion.

Requirements

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.
Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
Intermediate proficiency with computers, Google Suite, and Microsoft Office Suite (Word, Excel, PowerPoint) required.
Must reside in the State of California upon date of hire.
Must complete a background check satisfactorily.
Must disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.
Must sign a release form authorizing the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct if they reach the final stages of the application process.

Nice To Haves

Familiarity with adult learner support and career competencies (e.g., National Association for Continuing Education (NACE)) preferred.
Knowledge of Cal State Apply, LoboConnect, and PeopleSoft preferred.

Responsibilities

Performs highly complex professional student services work in support of adult learner re-engagement, enrollment, and degree completion pathways.
Utilizes high-level analytical and interpersonal skills to address complex problems from investigation and analysis through solution and implementation.
Serves as the central point of entry for adult learners, delivering an integrated, concierge-style service model.
Coordinates application support, transcript evaluation, credit for prior learning (CPL), academic advising, course enrollment, and career alignment.
Independently designs, implements, and continuously improves systems, policies, and practices that reduce institutional barriers and support adult learner persistence and completion.