Adult Programming & Outreach Specialist

DAUPHIN COUNTY LIBRARY SYSTEM•Harrisburg, PA

6d•Hybrid

About The Position

The full-time (37.5 hrs. per week) Adult Programming and Outreach Specialist is located at East Shore Area Library. The starting rate is $14.50 to $16.00 depending on experience. The schedule is Monday - Friday 9:00am - 5:00pm with some nights & weekends required. A current and valid driver’s license is required to operate a Dauphin County Library System vehicle, insurance underwriter with a minimum of three years driving experience. Position Summary The Adult Programming and Outreach Specialist increases The Library’s engagement in the community and supports the needs of adult learners by assisting in the planning, coordination, and implementation of adult programs at all library locations and outreach sites.

Requirements

Writes and speaks clearly, logically and concisely.
Listens effectively.
Demonstrates small and large group communication skills.
Keeps colleagues, team members and supervisors well informed.
Participates in group discussions.
Presents welcoming behaviors.
Remains helpful and professional with members.
Responds quickly and cooperatively to requests from staff or public.
Follows Dauphin County Library System’s (The Library) guidelines and training for customer service approach.
Demonstrates ability to determine customer's needs.
Follows up on customer transactions.
Uses sound judgment in making decisions.
Constructively manages conflict.
Works with others to solve problems and achieve results.
Demonstrates ability to use computers.
Demonstrates ability to access and use the Internet and electronic databases.
Demonstrates ability to use and maintain equipment basic to job.
Maintains and manages workplace security and safety.
Pays attention to personal workspace housekeeping.
Remains calm in difficult, ambiguous, and challenging situations.
Responds appropriately to changes in direction and priorities.
Adapts personal style to work situations.
Takes corrective action when required.
Willing to work with and for others.
Supports and facilitates cooperation among others.
Protects and values patron confidentiality and organizational security.
Supports mission and vision of the library.
Upholds American Library Association's Library Code of Ethics as interpreted by The Library.
Works toward furthering a library-conscious community.
Seeks opportunities to pursue one's personal goals and those of the organization.
Sets and models high performance standards.
Encourages others to make good decisions and take ownership in decision-making and problem-solving.
Manages personal time effectively.
Manages workflow effectively.
Training: High School Diploma or General Equivalency Development (GED) equivalent.
A minimum of two years of customer service experience and two years’ experience working with adults in a group or one-on-one setting.
Two years of active experience using MS Office Suite or equivalent and searching the Internet in a Windows environment.
Current and valid driver’s license is required to operate a Dauphin County Library System vehicle, insurance underwriter with a minimum of three years driving experience, ability to move materials within and between locations, sufficient mobility to perform programs for adults, ability to lift 20 lbs. unassisted, bending, and reaching.

Nice To Haves

Comfort with or open to learning Zoom and A/V technical skills is preferred.

Responsibilities

Implements and monitors exceptional customer service.
Under the direction of the Adult Programming and Outreach Coordinator, assists in the planning, implementing, and evaluating of adult programs in the library and through outreach.
Attends the Adult Programming and Outreach Committee meetings to assist in program development planning.
Ensures program materials are ordered, delivered, and prepared for adult library programs.
Travels throughout Dauphin County to host adult programs and attend outreach events.
Acts as a resource to members and staff on adult programming and outreach activities.
Explains The Library’s policies and procedures.
Determines and prioritizes daily assignments using a variety of communication tools.
Proactively promotes The Library’s programs, collections and services in all library and outreach settings.
Attends staff meetings and assigned continuing education workshops.
Lives the Core Values.
Performs other related duties.