Adult Case Manager

Hopes Promise Respite•Neptune, NJ

1d•Hybrid

About The Position

Hope's Promise Respite is seeking an Adult Case Manager to build strong relationships with families, supervise mentors, and oversee the full matching process for individuals receiving respite services in the community. This role is ideal for someone who communicates clearly, stays organized, and thrives in a structured, people-centered environment. This is not a group home setting. The position involves 20 hours per week, primarily with daytime hours and flexibility to set a consistent base schedule.

Requirements

Familiarity with adult DDD system
Bachelor's degree preferred; high school diploma with experience can be substituted
Strong communication and relationship-building skills
Previous supervisory experience preferred
Comfort with structured documentation and digital tools
Valid driver’s license and reliable transportation

Nice To Haves

Daytime availability
Skilled at building rapport with families and staff
Strong troubleshooting abilities
Comfortable supervising and coaching adult mentors
Organized, detail-oriented, and reliable
Able to navigate sensitive conversations with professionalism
Confident making decisions that prioritize safety and fit
Experience in behavioral health, youth programs, respite, or related fields

Responsibilities

Serve as the primary point of contact for assigned families
Conduct meet and greets in the family's home to provide information, guidance and assistance with any application documentation
Maintain consistent, compassionate communication with families
Supervise mentors through regular check-ins, coaching, and support
Oversee matching for assigned adult participants to ensure safety, compatibility, and program alignment
Monitor match progress and address concerns promptly
Review documentation for accuracy and compliance
Maintain organized case notes and follow established workflows
Collaborate with leadership on training, match stability, and program improvements