Adult Case Management Supervisor - Worcester

Commonwealth of Massachusetts • Worcester, MA

21h • Onsite

About The Position

The Department of Mental Health (DMH) is seeking a qualified professional for the position of Human Services Coordinator II (Adult Case Management Supervisor) in Worcester to provide direct supervision to staff who work with adults with Mental Health needs in the community or hospital setting. Please note : This is a full-time, 40 hours/week position. The schedule for this position is 8\:30 a.m. to 5\:00 p.m. Monday through Friday on site with Saturday/Sunday off.

Requirements

• Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.
• In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.
• Based on assignment, travel may be required.
• Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
• Knowledge of the principles and practices of clinical and social psychology and psychosocial rehabilitation.
• Familiarity with the organization and functions of community mental health services.
• Ability to gather information through questioning and observing individuals and by examining records and documents.
• Willingness to travel for job-related purposes.

Nice To Haves

• Behavioral health experience
• Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• Given the population served, bilingual or multilingual fluency

Responsibilities

• Supervises staff and provides regular case supervision/consultation to Human Services Coordinator I (Case Manager) under their direct supervision.
• Assists directly with problematic inter-intra agency coordination and referrals.
• Aids case management staff in assessment, referral, and advocacy of persons served to ensure regular and consistent support to supervised staff, including clinical recommendations and Individual Risk Management plans.
• Assesses work performance of case managers directly supervised by incumbent via EPRS reviews (semi-annually and annually) to ensure quality of work meets job expectations.
• Performs computerized documentation as required in MHIS, monitors MHIS data entry for assigned staff, oversees corrections, and arranges for program billing as required.
• Assists the Site Director in screening and hiring of new Human Service Coordinator’s I and II, and support staff positions to ensure recruitment of qualified candidates.
• Assigns new cases to Human Service coordinator I’s who are directly supervised by incumbent, prioritizing person’s served needs to ensure adequate coverage of all cases assigned to supervised staff.
• Provides on-going and regular meetings (e.g., clinical reviews, staff meetings, etc.) to ensure high quality of service delivery to persons served.
• Provides on-the-job training and orientation for employees to ensure that new employees are adequately exposed to procedure, policy, and protocol in case management service care across all area services.
• Collaborates with the Site Director as requested in the planning, development, and implementation of case management processes, service authorization determination process, and general practices and procedures.
• Responds to service providers, in-patient units, crisis, respite programs as identified contact person in supervisory role.
• Attends and participates in hospital and provider meetings to ensure communication of clinical, service planning data, and engages in problem solving activities (e.g. residential utilization review meetings, crisis management meetings, respite meetings, and program collaborative meetings).
• Acts as a liaison with the DMH Legal Office for complex cases involving guardianships.
• Maintains courteous and helpful demeanor when dealing with the public.
• Gives regular feedback to Site Director regarding specific program functioning, systemic problems, significant persons served issues and unmet persons served needs.
• Provides back-up coverage to case management staff ensuring continuity of services to persons served in the absence of the case manager.

Benefits

• Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.
• We take pride in providing a work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees