Adult Career Center Advisor III

Alliance For Workforce Development•Chico, CA

8d•Onsite

About The Position

Alliance for Workforce Development, Inc. (AFWD), a nonprofit leader in workforce development, is hiring an Adult Career Center Advisor to serve people through career guidance, training support, and employment services in the America’s Job Center of California (AJCC) system. We work with individuals facing serious barriers—homelessness, parenting, justice involvement, basic skill challenges and more —to help them get back on track with jobs, training, and long-term support. This role is driven by purpose, thrives on human connection, and is not afraid of hard work, where passion meets impact. The Adult Career Center Advisor will assess eligibility for federally funded employment & training programs, build customized career plans, support clients through every step, document and manage program requirements with accuracy and detail, coordinate with community partners and employers, and act as a motivator, mentor, and problem-solver for those who need a second chance. The position is under the direction of the Program Supervisor and/or Program Manager, supporting Self-Service and Informational Activities, directing job seekers to available resources and opportunities. The incumbent will provide eligibility screening for various Workforce Innovation and Opportunity Act (WIOA) programs and other specialty grants, ensuring accurate verification and documentation. They will maintain the Management Information System (MIS), CalJobs tracking system, integrated job seeker and employer databases, and perform follow-up services. Additionally, the incumbent will assist with program orientations, group-paced computer and other training workshops, and provide clerical support to the integrated cross-functional service team.

Requirements

Highly organized and thrives in a fast-paced environment
Strong computer and documentation skills
Enjoys working with people from all walks of life
Creative, innovative, and able to juggle multiple priorities
Brings integrity, accountability, and heart to the work
Can manage a caseload of 40+ clients while maintaining high standards for service and compliance
A High school diploma or equivalent is the minimum qualification.
Two years of clerical, or related, college level study, or two years of clerical and administrative assistant experience.
Must possess a valid California Driver’s License and have a good driving record.
Satisfactorily complete a Department of Justice Background check consistent with working with youth.
Provide proof of automobile insurance which satisfies California Law, agree to a background check required to work with you and provide “right to work” documentation upon appointment.
Ability to use a personal computer, including word-processing, spreadsheet, database (Access) and presentation graphics software.
Ability to type, accurately, 35 wpm.
Must be able to use office equipment, including fax, multi-line telephone, copy machine, binding machine, 10 key calculator, audio-visual equipment, shredder, and answering machine.
Maintain a professional appearance, consistent with private and public sector middle-level staff.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Previous WIOA program experience or case management is a plus.
Within 12 months of hire, must obtain NoRTEC required Case Management Certificate(s).

Responsibilities

Assess eligibility for federally funded employment & training programs
Build customized career plans and support people through every step
Document and manage program requirements with accuracy and detail
Coordinate with community partners and employers to maximize impact
Be a motivator, mentor, and problem-solver for those who need a second chance
Support Self-Service and Informational Activities directing job seekers to available resources and opportunities.
Provide eligibility screening for various Workforce Innovation and Opportunity Act (WIOA) programs, other specialty grants, and assure all verification and documentation is accurate, complete and retained in accordance with program requirements.
Maintain the Management Information System (MIS), CalJobs tracking system, integrated job seeker and employer databases, and perform follow-up services.
Assist with program orientations, group-paced computer and other training workshops, and provide clerical support to the integrated cross-functional service team.
Provides Outreach/Orientation to those applying for participation in programs.
Participate in AJCC orientations providing information related to eligibility for WIOA programs and services under all funding titles.
Conducts basic skills testing when appropriate.
Refer customers to other appropriate community resources available.
Participate as a member of the integrated Rapid Response team for closures.
Assists other programs in AFWD counties with Rapid Response activities and peak eligibility demands.
Provide assistance to the Program Supervisor, or provide assistance directly to Program Manager, Business Service Representatives, or other programs and contract obligations, e.g. Temporary Job Creation, Community Coordination, or another specific program.
As assigned, the incumbent will provide: Recruitment assistance to identify eligible participants; Assistance with program orientations, administering assessment instruments (not to include interpretation or counseling); Preparation of material for program start-up and operation, and collecting and reporting program data.
Provide input, initiate, and embrace changes that will continually improve our systems and processes to best meet the workforce preparation needs of our communities.
Collect Management Information System (MIS) and other program data.
Responsible for county MIS accuracy and the production of various reports.
Maintains county files and updated file systems, including integrated job ready candidate pool and available employer data bases.
Coordinates with the Program Supervisor regarding eligibility and MIS issues meeting multi-county MIS requirements.
Maintain client-tracking forms.
Coordinate all program follow-ups.
Collect, prepare presentation graphics, and report performance management and program accountability measures relating to workforce development systems.
Provides assistance to AJCC customers (job seekers and businesses) and determine program eligibility with a high degree of precision and accuracy.
Use good time management, organizational, and prioritization skills to balance direct external customer service responsibilities with other internal customer service responsibilities, while coordinating activities with management.
Professional and in a customer-focused manner, greet and assist customers with self-service and core services as well as referrals to various services and agencies within the AJCC.
Assist in the delivery of universal and core services to the AJCC customer.
Provide information in relation to the menu of services offered through the AJCC to job seekers and employers.
Responsible for program eligibility for those individuals in need of WIOA Services, conducting eligibility interviews, collecting all necessary and supporting documentation, and determining program eligibility without error.
Meet eligibility deadlines established by management and required by NoRTEC contract objectives.
Acquire specific program knowledge from reading, understanding and interpreting Federal rules and regulations, NoRTEC requirements, Standard Operating Policies and Procedures (AFWD’s SOPs), and related documentation; then, apply this knowledge to assist with WIOA program implementation and comply with all regulations.
Maintains current knowledge of policies of the AJCC, AFWD programs and operations, programs administered by partner organizations and other resources available to the public, to facilitate initial client referral.
Maintains current specific program knowledge, including WIOA eligibility requirements, from reading, understanding and interpreting Federal rules and regulations, Standard Operating Policies and Procedures, and related documentation; then, apply this knowledge to assist with program implementation and execution.
Travel with notice overnight.
Weather and related road conditions must be considered when travel is required.
Travel overnight, with notice.
Operate a motor vehicle or arrange transportation to accomplish duties.
Maintain good attendance and punctuality.
Exercise good judgement in analyzing and solving problems.
Maintain a high level of confidentiality and professionalism.
Must be able to meet deadlines and produce accurate work under pressure and in a fast-paced environment.
Must be able to work effectively as a member of a multi-functional services team.