Adult Care Manager

Behavioral Health Services North Inc•Plattsburgh, NY

18h

About The Position

The Adult Care Manager provides outreach and enrollment services to adults who meet the eligibility requirements of New York State’s Adult Health Home program. Organizes client care to improve client health outcomes and reduce unnecessary emergency room and inpatient hospitalizations. Involves the coordination of personnel and resources needed to facilitate the appropriate delivery of health care services.

Requirements

Bachelor’s degree in: Child & Family Studies, Community Mental Health, Counseling, Education, Nursing, Occupational Therapy, Physical Therapy, Psychology, Recreation Therapy, Rehabilitation, Social Work, Sociology, Speech & Hearing, or a closely related field; or NYS licensure and current registration as a Registered Nurse and a bachelor’s degree; or Bachelor’s degree (or higher) in any field and five (5) years of experience working directly with individuals with behavioral health diagnoses; or Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
Minimum of two (2) years of experience in one of the following areas: Providing direct services to individuals with mental health, developmental disabilities, alcoholism, or substance use disorders; or Linking individuals with these diagnoses to community-based services essential for independent living.
Ongoing maintenance of CPR/Safety certification
Valid New York State driver’s license with a driving record acceptable to the agency’s insurance carrier (transportation of service recipients may be required)

Nice To Haves

A master’s degree in a related field may substitute for one (1) year of required experience.
Strong engagement and organizational skills to support person-centered service delivery
Ability to work both independently and collaboratively
Effective written and verbal communication skills

Responsibilities

Document all case activity, including outreach, consent development and assessment, plan development, client progress and transition arrangements.
Complete Comprehensive Assessment within required timeframe, updating per AHI policy.
Develop a comprehensive Plan of Care in collaboration with participant within required timeframe, updating per AHI policy.
Inventory and coordinate existing services relevant to the Plan of Care, identifying and securing additional services as appropriate.
Provide monthly Health Home core service per DOH requirements.
Conduct case review meetings with members of interdisciplinary team.
Promote evidence-based wellness and prevention resources.
Track and share information and care needs across providers.
Support adherence to treatment recommendations.
Help ensure coordinated, safe transitions in care.
Support effective collaborations with community-based resources.
If applicable, work with Health & Recovery Plan Assessor to determine HCBS eligibility.
Follow procedures and protocols for clients identified as Health Home Plus.
Complete monthly billing documentation.
Follow policies and procedures outlined by the Health Home.
Participate in required training.
Participatory member of staff and supervisory meetings.
Additional duties as assigned