Adult Care Facility Complaint Surveyor/Investigator (Non-Clinical)- NYC

Public Consulting Group•Bronx County, NY

1d•Hybrid

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. PCG is seeking Experienced Professionals to work as part of a team with a Registered Professional Nurse (RN) or Licensed Practical Nurse (LPN) to conduct on-site investigations in Adult Care Facilities across the State of New York. The Designated Complaint Investigator will conduct on-site and offsite complaint, incident, death, and questionable operations investigations at facilities as assigned. This role requires following all NYSDOH-established protocols pertaining to the assigned investigation, including interviewing residents, staff, and witnesses, conducting records reviews, site inspections, and completing the investigation closure process. All investigation activities must be documented in the appropriate data system(s) following all documentation timeline criteria. The investigator will also participate in closures and emergency events as assigned and attend all required training, both in person and remotely. A key requirement is obtaining Surveyor Minimum Qualifications Test Certification within one year of employment. The role demands professional representation of PCG and the NYSDOH.

Requirements

Ability to work both independently and as a part of a team
Ability to think critically, incorporating multiple factors into larger concepts.
Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
Ability to effectively use active listening and interviewing skills
Superior organizational and interpersonal skills
Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.
The ability to function as a part of a diverse work team
Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration
Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures
Strong verbal and written communication skills
Compassionate and people-oriented
Proficient with MS Office: Word, Excel, Outlook, PowerPoint
Must have a reliable internet connection
Must have a valid driver's license and reliable transportation to travel to on-site facility and regional office locations
Social Worker with a master’s degree in social work or master’s degree in a related field with one (1) year social work experience or a Bachelor’s Degree in social work plus thirty (30) graduate credits; or a Bachelor’s degree in a field related to social work with two (2) years of survey or investigation experience or;
Pharmacist, currently licensed and registered in New York State to practice pharmacy, with one year (1) survey or investigation experience or;
Dietitian-Nutritionist currently registered in New York State with one (1) year survey or investigation experience or;
An individual with a bachelor’s degree in dietetics with satisfactory completion of the requisite dietetic internship having taken place in a healthcare facility or;
New York State licensed private investigator, currently licensed and registered or;
New York State police officer with two (2) years of investigation experience or;

Nice To Haves

Surveyor Minimum Qualifications Test Certification, preferred

Responsibilities

Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at facilities as assigned
Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to: Interviewing residents, staff, and witnesses, Conducting records reviews, Site inspection, Investigation closure process
Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria
Participate in closures and emergency events as assigned
Attend and complete all training, both in person and remotely, as required
Obtain Surveyor Minimum Qualifications Test Certification within one year of employment
Professionally represent PCG and the NYSDOH