Adult Care Facility Complaint Investigator (RN or LPN)- Long Island

Public Consulting Group•New York, NY

3d•$61,655 - $87,100•Remote

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Requirements

Ability to work both independently and as a part of a team
Ability to think critically, incorporating multiple factors into larger concepts.
Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
Ability to effectively use active listening and interviewing skills
Superior organizational and interpersonal skills
Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.
The ability to function as a part of a diverse work team
Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration
Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures
Strong verbal and written communication skills
Compassionate and people-oriented
Proficient with MS Office: Word, Excel, Outlook, PowerPoint
Must have a reliable internet connection
Must have a valid driver's license and reliable transportation to travel to on-site facility locations and regional office locations
Registered Professional Nurse (RN) licensed and registered in the State of New York with: One (1) year of survey or investigation experience, or; Three (3) years of professional nursing experience in a post-licensure professional nursing experience, with at least two (2) years of which must have been professional clinical nursing experience in a licensed healthcare facility. A bachelor’s or master’s degree in nursing can be substituted for one year of the required general nursing experience.
Licensed Practical Nurse (LPN) licensed and registered in the State of New York with two (2) years of survey or investigation experience

Nice To Haves

Surveyor Minimum Qualifications Test Certification, preferred

Responsibilities

Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at facilities as assigned
Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to: Interviewing residents, staff, and witnesses Conducting records reviews Site inspection Investigation closure process
Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria
Participate in closures and emergency events as assigned
Attend and complete all training, both in person and remotely, as required
Obtain Surveyor Minimum Qualifications Test Certification within one year of employment
Professionally represent PCG and the NYSDOH