Adoptions Supervisor - Pima Animal Care Center

Pima County • Tucson, AZ

15h • Onsite

About The Position

Pima Animal Care Center (PACC) is seeking an Adoptions Supervisor passionate about helping pets find homes, supporting people, and leading a team in a fast-paced animal sheltering environment. This role is critical in facilitating animal adoptions and ensuring adopters receive excellent service. The Adoptions Supervisor will lead and develop frontline staff, problem-solve challenging situations, support creative adoption strategies, and maintain team momentum during busy periods. PACC operates seven days a week, and this position requires non-traditional work hours, including weekends and evenings, with schedule rotations.

Requirements

• High school diploma or General Education Development (GED) certificate AND four years of experience caring for and treating animals, or enforcing animal control laws, regulations and ordinances INCLUDING one year of lead or supervisory experience.
• Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment.
• The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
• Employees must receive the full series of pre-exposure rabies immunizations within nine months of appointment.
• This position will require a post-job offer physical and/or drug screen.
• This position will require post-job offer proof of immunization(s) or immunization(s) and/or a TB screening.

Nice To Haves

• Minimum two (2) years experience working or volunteering in a supervisory or leadership role.
• Experience coaching employees, providing feedback, addressing performance concerns, and/or supporting staff development.
• Bilingual (English/Spanish).
• Experience working or volunteering while handling animals in an animal shelter environment.
• National Animal Control Association Training Academy Levels I and II certification may be substituted for a maximum of two years of the general portion of the aforementioned experience.
• Relevant experience and/or education from an accredited college or university may be substituted.
• Two years of experience with Pima County as an Animal Care Technician or Animal Care Field Officer.

Responsibilities

• Supervises daily operations of Pima Animal Care Center’s (PACC) Adoptions and Behavior teams, including staff management, scheduling, daily task coordination, and operational support to ensure exceptional animal care, customer service, and outcome-focused decision-making.
• Provides real-time, front-facing support for staff and members of the public, particularly in key areas such as animal handling, playgroup management, behavior evaluation, customer service, matchmaking, de-escalation, and adoption counseling.
• Updates and maintains staff schedules, ensuring all shifts are adequately staffed, including coordinating coverage for time-off requests, scheduling around holiday closures and special events.
• Provides high-level customer service, including addressing complaints or concerns, resolving conflicts, discussing realistic pet ownership expectations, de-escalating tense situations, and proactively connecting the public with appropriate resources or staff.
• Handles animals safely and confidently, including fractious or potentially dangerous animals, to support animal care needs, oversee enrichment playgroups, facilitate behavioral evaluations, or assist the public during the adoption process.
• Assesses adoption suitability by evaluating potential adopter and animal interactions, reviewing history and behavioral data, counseling on home management plans and facilitating successful and safe placements.
• Directs and organizes departmental training for staff and volunteers including developing and leading onboarding training for new hires as well as continued training for current staff to support skill development and consistency in animal handling, customer service and animal behavior.
• Monitors animal behavior and well-being, coordinating with behavior team staff to ensure appropriate enrichment, handling, and behavioral support for animals in care.
• Ensures timely and accurate updates to notes in the shelter management system.
• Assists with euthanasia procedures and supports euthanasia decision-making processes in accordance with shelter protocols and humane practices.
• Collaborates across departments to support interdisciplinary animal care, effective placement, behavior modification efforts, and timely communication regarding shared goals and case management.

Benefits

• Pima County Government is an Equal Employment Opportunity employer.
• We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED