Adoptions Associate and Animal Care - Animal Shelter

Humane Colorado•Castle Rock, CO

1d•Onsite

About The Position

This role is located in the heart of Castle Rock at the Buddy Center, part of Humane Colorado, an organization dedicated to ending pet homelessness and promoting compassionate care. Join us in this vital role, where you'll ensure the health, well-being, and humane treatment of animals while providing exceptional service to our community. Work in a compassionate, animal-focused environment. Play an active role in finding loving homes for pets through adoption counseling. Be part of a mission-driven organization making a real impact. The purpose of this position is to provide the highest quality care for the animals we serve ensuring their health, wellbeing and appropriate handling. To provide assistance and adoption counseling to shelter patrons ensuring an exceptional patron experience.

Requirements

Ability to work independently while following specific procedures and protocols
Ability to follow timelines for projects, accomplish multiple tasks, and maintain flexibility in a dynamic work environment
High level of personal responsibility, attention to detail, and punctuality
Strong interpersonal communication skills and ability to effectively work in a team environment
Strong customer service skills
Ability to work evening, weekends, and/or holidays
High school diploma or equivalent

Nice To Haves

Experience working with and handling animals in a shelter or similar environment
General knowledge of companion animal breeds and animal welfare
Experience providing a high level of service to customers
Experience working with database programs or proficiency with Microsoft Office Programs
If driving a company vehicle, valid driver’s license with insurable driving record

Responsibilities

Deliver high level of customer service to Humane Colorado's patrons.
Greet, interact with, and provide information to Humane Colorado's patrons.
Meet with potential adopters to gather and give information to assist in the process of adopting an animal.
Review and complete adoption paperwork.
Perform data entry to update animal records.
Handle and move animals and facilitate the interaction between animals and patrons.
Provide food, water and care for animals.
Assist with coordination and kenneling and movement of animals.
Direct and provide guidance for animal care volunteers.
Interact with other departments and assist with additional animal care services such as delivery of medication and treatment.
Monitor food and maintain supplies.
Perform or assist with maintenance of equipment.
Thoroughly clean and sanitize animal kennel and other work areas.
Clean and maintain adoption counsel rooms and areas.
Contribute to and lead initiatives to improve processes and procedures.
Adhere to all our organizations safety, training, and handling and transportation protocols in order to ensure that the shelter environment is safe for animals, the public, volunteers and other employees.
Wear required identification and use personal protective clothing and safety equipment as defined by our organizations policies and procedures.
Perform euthanasia and related tasks.
People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and Humane Colorado's business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.