Adoption Shift Supervisor

Animal Rescue League Of Iowa • Des Moines, IA

9d • Onsite

About The Position

The Animal Rescue League of Iowa is seeking a confident and compassionate Adoption Shift Supervisor to support daily adoption operations and help create positive, thoughtful experiences for adopters, visitors, volunteers, staff, and animals. This role provides shift supervision for adoptions, animal transport, off-site adoption events, staff scheduling, team coaching, and customer support. This is a great opportunity for someone with supervisory, customer service, animal welfare, retail, hospitality, shelter, adoption, or team leadership experience who enjoys leading people, solving problems, supporting animals, and working in a fast-paced, mission-driven environment.

Requirements

• High school diploma or GED required.
• Valid driver’s license with a satisfactory driving record required.
• Strong communication, interpersonal, conflict resolution, and problem-solving skills.
• Ability to stay calm, professional, and welcoming in a fast-paced environment.
• Comfort working with animals, adopters, volunteers, staff, and community partners.
• Basic computer proficiency, including Microsoft Office.
• Ability to handle financial transactions accurately and maintain strong attention to detail.
• Passion for animal welfare and helping pets and people make successful matches.

Nice To Haves

• One year of supervisory, lead, training, or team leadership experience preferred.
• At least two years of professional customer service experience preferred.
• Animal welfare, shelter, adoption, retail, hospitality, or related experience preferred.

Responsibilities

• Provide daily shift supervision for adoption operations, including on-site adoptions, off-site adoption events, and animal transport.
• Lead, coach, train, schedule, and support Adoption Assistants across ARL adoption locations.
• Help create positive adoption experiences by supporting adopters, visitors, staff, volunteers, and animals.
• Assist with animal introductions, adoption conversations, and customer questions.
• De-escalate challenging customer situations with professionalism, empathy, and sound judgment.
• Coordinate safe animal movement between ARL facilities and partner locations, including clinics and pet stores.
• Step in to support adoptions, animal transport, and daily department needs as needed.
• Process financial transactions, balance cash drawers, and maintain accurate records and data.
• Collaborate with volunteers and support their training, engagement, and contributions to adoption goals.
• Follow and model ARL policies, safety standards, OSHA requirements, animal handling procedures, and customer service expectations.

Benefits

• Medical, dental, and vision insurance
• Employer-paid long-term disability and basic life insurance
• Supplemental insurances, including short-term disability, supplemental life insurance, accident, and critical illness insurance
• 401(k) retirement plan with an employer contribution
• Veterinary benefits
• Work-life balance through our expansive holiday and paid time off policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED