Adoption Counselor
Lollypop Farm, Humane Society of Greater Rochester•Village of Fairport, NY
•$19 - $20•Onsite
About The Position
Lollypop Farm is hiring a part-time Adoption Counselor. The Adoption Counselor’s role is to match available pets with homes looking to expand their families, as well counseling adopters through the transition period with their new pet. The ideal candidate would thrive in a fast-paced environment and have excellent customer service skills.
Requirements
- High school diploma or equivalent education.
- Minimum one year of animal experience (personal or professional) and one year of customer service experience strongly preferred.
- A combination of education and experience will be considered if aligned with the position.
- Ability to interpret simple instructions, short correspondence and memos.
- Ability to effectively present information in one-on-one and small group situations.
- Ability to apply basic mathematical concepts.
- Must possess the ability to understand detailed and involved instructions and to apply common sense to carry out instructions, as well as the ability to deal with problems involving few concrete variables in standardized situations.
- Strong computer skills such as word and excel; ability to learn internal software.
- Ability to learn to operate animal chip scanner, cash register, as well as use cleaning supplies.
Nice To Haves
- Strong animal handling skills preferred.
Responsibilities
- Conduct adoption consultations/conversations and show animals
- Provide exceptional customer service to guests who are inquiring about adoptions
- Answer questions about animals and the adoption process
- Provide compassionate care to all animals in the shelter
- Ensure accuracy of recorded information and process paperwork to adopt animals
- Exercise patience and tact when working with guests in crisis
- Perform adoption follow-up counseling
- Perform screened adoptions for animals with specific medical or behavioral needs
- Maintain knowledge of different animal species and be able to troubleshoot common problems and solutions seen in adoptive homes
- Provide overall animal maintenance—supply animals with food and water, clean cages, kennels and litter boxes
- Maintain sanitary conditions for animals and work areas
- Carry out responsibilities in accordance with the company’s policies and applicable state/ federal laws
- Observe all safety rules and regulations for self and others
- Perform other duties as requested
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
