Adoption Counselor

The humane society of yuma•Yuma, AZ

2d•Onsite

About The Position

Assist the public in making appropriate adoption matches, conduct adoption and behavioral consultations, as needed. Assemble adoption literature packets for adoption consultations. Review adoption application with potential adopter and assists the adopter in knowing animal’s specific traits that have been identified as concerning. Conduct all post-consultation activities prior to and following the adoption. Consult with owner in animal surrender situations. Must have the ability to work both cooperatively in a team environment, as well as, independently.

Requirements

High School Diploma or equivalent required
Must be energetic and enthusiastic
Computer literate with the ability to quickly learn software specific to animal shelters
Must have excellent oral and written communication skills
Ability and initiative, working with minimal supervision
Flexible with the ability to manage multiple tasks in a fast paced environment
Must be able to work independently, as well, as in a team environment
Ability to work with animals of unknown disposition and those who may exhibit medical and other problems, as well, as aggressive tendencies

Responsibilities

Perform pet consultations to include interacting with the prospective adopters to find out what they are looking for in an animal and make suggestions as to the best possible match
Counsel new pet owners on characteristics of the animals care and behavior
Facilitate the adoption process by helping people through the process, reviewing the application and making decisions to finalize or deny an adoption, and communicating with the potential adopter in such a manner that maintains a courteous and friendly attitude even when declining an adoption request
Organize adoption paperwork by maintaining a complete file of actions associated with the adoption ensuring accuracy and entering that information into shelter software program
Advise pet owners who are attempting to surrender their pets with the goal of keeping their pet in their home
Treat all animals humanely, properly, and with compassion at all times, regardless of the situation of circumstance and promoting a humane and caring attitude
Develop a working knowledge of all animals available for adoption through hands-on interaction, review of paperwork and database information
Develop specific knowledge of each animal currently in the shelter by name, type, age, gender and any breed/mix characteristics and behavioral considerations specific to each animal and their character
Assist with the movement of animals from the kennels to the clinic on a daily basis
Communicate and coordinate animal transfers to and from Petsmart EAC/ Shelter.
Coordinate and complete surgery list for kennel animals.
Clean and maintain Petsmart Everyday Adoption Center (EAC), which includes sweeping, mopping, laundry, cleaning windows and walls, and picking up fecal matter.
Customer service at Petsmart EAC includes traditional reception work; such as, answering the phone, payment processing, and issuing pet licensing for local municipalities.
Complete medical and behavioral checks of the animals. May need to administer booster shots and medication as needed.