Adoption Coordinator for Dog Rescue - Remote Volunteer (5 hr/wk)

Path of Hope Rescue • Spokane, WA

1d • Remote

About The Position

The Adoption Coordinator, also referred to as a Matchmaker, plays a crucial role in ensuring the right dog finds the right home. This position involves learning about potential adopters and their preferences to facilitate successful matches, thereby preventing future adoption issues. The Matchmaker serves as the primary point of contact for potential adopters, guiding them through the adoption process with empathy, care, and professionalism. Key responsibilities include maintaining clear communication, adhering to organizational policies and values, updating software platforms with detailed notes, and collaborating with other team members. The role also requires familiarity with the available dog roster and foster reports, reviewing pre-screened applications, conducting phone interviews, coordinating group texts between fosters and adopters, overseeing remote in-home trials via video call, coordinating puppy delivery, and finalizing adoptions with contracts and donations.

Requirements

• Must like people and have an equal love for people as for dogs
• Excellent communication, both oral and written
• Comfortable using CRM and multiple online platforms
• Team player, willing to collaborate and foster a positive/no drama work environment

Responsibilities

• Ensures a smooth, professional and friendly experience for adopters
• Adheres to PHR Core Values
• Adheres to PHR adoption/matchmaking policies
• Ensures best fit for dog
• Ensures best fit for family
• Updates software platforms throughout process, keeping good notes
• Communicates with other PHR team members as needed
• Familiar with roster of available dogs and incoming dogs
• Stays up to date on foster reports/dog descriptions
• Reviews pre-screened applications assigned to them
• Sets up and conducts 'Matchmaking' phone interview
• Coordinates and oversees group text with foster and adopter
• Conducts long distance In Home Trials via video call
• Coordinates Puppy Delivery if option is chosen
• Finalizes Adoption with contract and donation

Benefits

• Volunteer compensation

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed