Adolescent Mental Health Guide

Flourish Health • Virginia Beach, VA

2d • $54,000 - $62,000 • Hybrid

About The Position

Flourish Health is seeking a full-time Adolescent Mental Health Guide to support patients and their families, particularly teens and young adults living with serious mental illness. The Guide will act as a front-line relationship builder, connecting patients with an integrated clinical team and providing support both in person and through app-based messaging. This role is designed to be a sustainable, long-term career, emphasizing mentorship and companionship during treatment.

Requirements

• Must be 18 years or older
• Associate’s, Bachelor’s, or Master’s degrees or 5+ years of experience in a relevant field
• Highly relational individual with strong interpersonal skills; demonstrated ability to build and maintain trusted relationships with people of varying backgrounds and lived experiences from a position of non-judgment & respect
• Strong commitment to working from a position of humility, respecting the patient/families as the expert in their own lives
• Adaptable to changing workflows as the clinic grows
• Resourceful individual who can think quickly, navigate ambiguity, and learn while doing
• Strong organizational skills and attention to a high level of detail
• Self-awareness and demonstrated commitment to self-care; access to/willingness to access a community of support and/or resources that promotes longevity in the role
• Willingness to give and receive feedback as part of cross-functional multidisciplinary team
• Comfort with technology; willingness to learn to use technical tools as part of the company’s internal and external communications and operations processes
• Maintain a working vehicle

Nice To Haves

• Demonstrated experience or interest working with people with serious mental illness
• Demonstrated experience or interest working with adolescents, young adults, and/or families
• Demonstrated experience or interest working with underserved communities with complex family situations
• Bilingual, Spanish and English speaking abilities

Responsibilities

• Frequent travel to patient’s homes to support their engagement with our virtual clinic, on average 2-3 days of travel to patients living anywhere in the state of Virginia or neighboring states
• Establish and maintain trusted relationships with Flourish Health patients/families utilizing a patient centered, strengths-based, and trauma-responsive approach
• Understand that as a growing clinic, there will be workflow changes and take changes in stride with adaptability, being able to prioritize and reprioritize when things change
• Be a steadfast, caring, and non-judgmental presence, walking alongside patients/families as they live with a serious mental health condition while navigating life’s everyday challenges
• Co-develop and support adherence to individualized care/engagement plans that support each patient’s self-identified needs and goals
• Utilize app-based messaging and phone calls as primary means of engagement to meet patient and family member needs
• Identify needs and provide mental health advocacy for patients in a variety of areas, such as school or work
• Be an active participant in a multidisciplinary team of clinicians, doctors, and advocates supporting each patient and family; lead care coordination to include scheduling and communication for clinical appointments
• Act as a conduit to a patients’s full care team; proactively identify needs for additional support and/or resources, and facilitate connection to the appropriate care team provider
• Maintain a working vehicle in order to provide quality patient care through in-home visits.
• The role and responsibilities may evolve over time with our clinical model

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) matching to help you plan for the future
• Paid Time off
• Support for the cost of Vaccines up to date per CDC guidelines for COVID-19 and Influenza
• Support for the cost of CPR/First Aid certification up to date
• Support for the cost of Tuberculosis screening within 30 days of employment
• Training in Therapeutic Options of Virginia (TOVA) methodology to safely de-escalate situations
• Support for the cost of Background search submitted to DBHDS
• Support for the cost of Central registry search submitted

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree