Adobe Journey Optimizer Engineer

Valtech

6d•CA$100,000 - CA$150,000•Remote

About The Position

The Adobe Journey Optimizer (AJO) Engineer is part of the Experience and Commerce team and plays a key role in designing, building, and optimizing customer engagement solutions powered by Adobe Experience Cloud technologies. This role sits at the intersection of marketing technology, customer data, and software implementation. Working closely with strategists, marketers, architects, data teams, and clients, the AJO Developer is responsible for translating customer engagement requirements into scalable, data-driven journeys and campaigns within Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). The ideal candidate combines strong marketing automation expertise with a solid technical foundation in customer data platforms, data modeling, segmentation, personalization, and journey orchestration. They understand how customer data flows across systems and can efficiently configure, troubleshoot, and optimize end-to-end customer experiences across multiple channels. While the role operates within a collaborative team environment, it also requires autonomy, attention to detail, and a proactive mindset to drive successful implementations and deliver outstanding client outcomes.

Requirements

3+ years of experience in Marketing Automation, CRM technology, or Customer Engagement Platforms.
2+ years of hands-on experience with Adobe Journey Optimizer (AJO).
Experience with Adobe Experience Platform (AEP) and/or Adobe Real-Time CDP.
Strong understanding of customer journey orchestration and lifecycle marketing concepts.
Experience designing and configuring audience segmentation and activation workflows.
Knowledge of Experience Data Model (XDM), identity management, customer profiles, and data ingestion processes.
Experience developing email templates and marketing communications using HTML and CSS.
Strong SQL skills for data validation, troubleshooting, and audience analysis.
Understanding of customer data architecture and end-to-end data flows supporting marketing activation.
Experience working in Agile delivery environments.
Strong problem-solving, troubleshooting, and communication skills.
Professional proficiency in English.

Nice To Haves

Experience with Adobe Campaign.
Adobe Certified Professional or Expert certifications in Adobe Journey Optimizer, Adobe Experience Platform, or Real-Time CDP.
Experience with Customer Journey Analytics (CJA).
Experience with Adobe Experience Cloud ecosystem products such as Adobe Target, Adobe Analytics, or Adobe Experience Manager.
Familiarity with APIs, integrations, and customer data platforms.
Knowledge of consent management and data governance frameworks.
Experience working with enterprise B2C, B2B, or B2B2C customer engagement programs.

Responsibilities

Design, configure, and deploy customer journeys in Adobe Journey Optimizer (AJO), including event-based and audience-based entry conditions.
Build and manage multi-channel customer experiences across email, push notifications, SMS, and other supported activation channels.
Develop reusable content templates, dynamic content blocks, personalization logic, and message fragments.
Configure journey decisioning, branching logic, wait steps, event triggers, and audience qualification rules.
Support campaign execution, testing, quality assurance, and production deployments.
Design and maintain Experience Data Model (XDM) schemas, field groups, identity structures, and data models to support marketing use cases.
Support customer data onboarding, ingestion, validation, and activation processes within Adobe Experience Platform and Real-Time CDP.
Configure and troubleshoot customer profiles, identity stitching, segmentation services, and audience activation workflows.
Partner with data engineering teams to ensure data quality, governance, performance, and scalability.
Monitor data flows and troubleshoot issues impacting profile qualification, segment population, and journey execution.
Create and optimize customer segments and audiences based on behavioral, transactional, and profile data.
Leverage personalization capabilities to deliver relevant customer experiences at scale.
Use SQL and platform reporting tools to validate data quality, investigate issues, and support campaign analysis.
Analyze journey and campaign performance and recommend continuous improvements.
Support A/B testing, audience optimization, and personalization strategies.
Collaborate with architects, marketers, consultants, and client stakeholders to translate business requirements into technical solutions.
Participate in project discovery sessions, solution design workshops, and implementation planning.
Document technical designs, data structures, journey logic, and deployment processes.
Support QA activities, troubleshooting, and production support.
Contribute to implementation best practices and help establish scalable delivery standards across projects.
Ensure implementations adhere to data governance, privacy, consent management, and regulatory requirements.
Support the configuration and maintenance of consent frameworks within Adobe Experience Platform.
Promote platform best practices, performance optimization, and operational excellence.

Benefits

Comprehensive insurance plan (Gold, Silver, or Bronze options with employer contribution up to 80%) including short- and long-term disability coverage.
Virtual healthcare services via Dialogue through Sun Life for consultations, prescription renewals, and more.
Employee and Family Assistance Program.
Complete mental health support program.
$500 Personal Spending Account for healthcare reimbursements, gym memberships, public transit passes, office supplies, or RRSP contributions.
Retirement plan with Valtech matching 100% of RRSP contributions through a Deferred Profit Sharing Plan (DPSP) up to 4% (DPSP vesting after 24 months of service).
Flexible vacation policy with 5 days available during probation and prorated amount for the remainder of the year.
$30/month Personal Technology Reimbursement offered on day 1.
Paid winter holidays.
Flexible scheduling.