Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer
About The Position
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. This role is being hired at either the Senior Consultant I or Senior Consultant II level. The final level and compensation will be determined based on the selected candidate’s skills, experience, qualifications, and overall alignment with role expectations.
Requirements
- 3+ years of experience in enterprise application administration, platform operations, or end-user support
- 1- 2 + years of Adobe Creative Cloud administration experience
- Hands-on experience with Adobe Admin Console, license management, user access administration, and Creative Cloud support processes.
- Working knowledge of Microsoft Copilot and Power Platform administration, support models, governance concepts, or user enablement practices.
- Understanding of identity and access management, enterprise software deployment, and troubleshooting across managed endpoints.
- Knowledge of security, compliance, and governance considerations related to cloud content services, generative AI, and collaboration platforms.
- Strong communication skills with the ability to translate technical issues into clear guidance for users, support teams, and leadership stakeholders.
Nice To Haves
- Experience with Adobe Creative Cloud enterprise deployment tools, shared device licensing, and large-scale software rollout practices.
- Familiarity with Microsoft 365 administration, Power Platform environments, Copilot enablement, and enterprise support processes.
- Experience developing governance guidance for generative AI, cloud storage, collaboration tools, and approved workflows in regulated environments.
Responsibilities
- Administer Adobe Creative Cloud licensing, product profiles, user provisioning, entitlement management, and Adobe Admin Console configuration.
- Provide day-to-day support for Adobe Creative Cloud applications and services, including installation, sign-in, sync, and application troubleshooting.
- Support Microsoft Copilot and Power Platform administration needs, including access requests, environment support, approved use guidance, and issue triage.
- Partner with security and compliance teams to enforce governance for Creative Cloud, Copilot, Power Platform, generative AI features, and content protection requirements.
- Support application deployment, packaging, updates, and identity integration across managed devices and enterprise platforms.
- Monitor service health, license usage, support trends, and operational issues to improve reliability, cost efficiency, and user experience.
- Develop runbooks, knowledge articles, and support documentation for administration, troubleshooting, and governance processes.
- Enable users through training, office hours, and best-practice guidance across Adobe Creative Cloud, Copilot, and Power Platform solutions.
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement for eligible remote employees.
- Opportunity to shape the future of protection.
- Support for causes that mean the most to you.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
