Admitting Worker, Senior (per diem)

UCSF•San Francisco, CA

6d•Onsite

About The Position

Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The SAW is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The SAW must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The SAW must comply with all guidelines put forth by the Medical Center Policies and Procedures. All SAW's play a key role in a patient’s health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally.

Requirements

Superior customer service skills
High degree of professionalism
Ability to utilize a variety of hospital information systems
Ability to effectively communicate with patients and visitors
Ability to effectively respond to inquiries
Compliance with all guidelines put forth by the Medical Center Policies and Procedures

Nice To Haves

Willingness to learn new skills

Responsibilities

Greeting patients
Patient identification
Check-in
Registering patients
Coordinating escort upon arrival for services and/or after triage by the nurse
Gathering demographic and financial information and entering it into the computer system quickly and accurately
Cash collection and posting as appropriate
Utilizing a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries
Complying with all guidelines put forth by the Medical Center Policies and Procedures
Meeting patient needs
Demonstrating a willingness to learn new skills
Fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided
Promoting a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally