Admitting Specialist

Hopedale Medical Complex•Hopedale, IL

5d•Onsite

About The Position

The registration and admissions specialist are a patient's first point of contact at the hospital. Must be able to handle the duties of both receptionist and medical secretary, signing in patients and dealing with their personal information. Registration and admissions specialists particularly need the skills to collect and organize information to keep the flow of patients running smoothly. This is a day shift position Monday–Friday, with rotating Saturday mornings 7am to noon and rotating holidays.

Requirements

High school diploma or the equivalent is required.
Experience in medical office reception is required.
Knowledge of medical terminology is required.
Awareness of patient registration and documentation procedures is required.
Strong telephone communication skills, often in stressful situations, are required.
Ability to analyze and solve problems is required.
Proficiency with personal computers and Microsoft Office Suite is required.
Good verbal and written communication skills are required.
Knowledge of basic insurance procedures and documentation of third-party medical insurance payers is required.
Ability to work independently with only general supervision is required.
Flexibility, organizational skills, and ability to function well under stress are required.
Ability to lift and move up to 25 lbs.
Able to communicate with peers and patients.

Nice To Haves

Some college coursework is preferred.
Ability to type 35-45 wpm is preferred.

Responsibilities

Greet all patients and answer all incoming phone calls, promoting quality customer service.
Record patient demographic information, insurance, and billing information into the Trubridge computer system; research missing information and obtain signatures on required forms.
Counsel patients and families regarding financial issues such as insurance.
Provide information to the patient/representative about billing, complaint process, patient rights and visiting hours. Distribute hospital specific literature.
Collect and record payments and/or forward information to the Patient Accounts Department personnel.
Maintain orders sent to the hospital by referring offices.
Compile an estimate of patient payment responsibility for their services and communicate this information to the patient.
Is familiar with the HMC payment policies and various options for payment and the financial assistance program.
Screen calls to ascertain nature and urgency of inquiry.
Keep the waiting area orderly throughout the day.
Order and maintain supplies as required.
Treat patients and their families with respect and dignity.
Ensure confidentiality of patients' information
Performs other related work as required or requested.