Admitting Representative

MyMichigan Health•West Branch Township, MI

3d•Onsite

About The Position

The Admitting Representative is responsible to greet, interview and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. Representative must verify insurance, benefits, coverage & eligibility. May obtain or verify insurance authorizations for scheduled & unscheduled services. Acquires necessary signatures on financial agreements, consents and admission agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure. Responsible for entering complete and accurate data utilizing computer technology. Acts as liaison between patients, financial counselors and hospital patient accounting; ensures that all state, federal, CMS, and MyMichigan Health policies and procedures are followed. A primary function of this position will be to perform point-of-service collections of co-pay and deductible amounts from patients in a diplomatic and customer focused manner. This position must be able to work in a team atmosphere and have good communication skills.

Requirements

High school diploma or GED
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Nice To Haves

Preferred Associates degree or Certified Healthcare Access Associate (CHAA) certification through National Association of Healthcare Access Management (NAHAM).

Responsibilities

Schedules/Registers/Pre-Registers patients accurately and completely
Works assigned reports/work queues
Obtains required pre-authorization information when needed/required
Interfaces with patient care departments to provide information regarding Patient Access
Perform inpatient admission functions, including direct admits and emergency department admissions.
May include Switchboard, central scheduling, or surgical boarding clerk cross training and duties.
Collects patient demographics to complete a registration accurately including documentation of MSPQ information for Medicare patients.
Uses available tools to verify patient identification and insurance eligibility.
Carries out special projects as assigned by Supervisor.
All other duties as assigned.