Admitting Rep (ED), Patient Registration, Full-Time, Days

MarinHealth•Greenbrae, CA

23h•Onsite

About The Position

MarinHealth is an integrated, independent healthcare system with deep roots throughout the North Bay, comprising MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. It is affiliated with UCSF Health and has consistently earned high praise and accolades, including being named one of the Top 250 Hospitals Nationwide by Healthgrades and receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services. The Admitting Rep coordinates for the efficient and orderly admission of inpatients and the registration of outpatients, ensuring accurate patient information is collected. This role aims to minimize patient wait times, maintain high patient satisfaction, and achieve an overall quality of 95% or above. Responsibilities also include preparing materials related to these processes, collecting required deposits, copayments, co-insurances, or deductibles, and greeting all patients promptly and courteously, directing them to the appropriate areas.

Requirements

High School diploma or GED.
One or more years of experience working in one of the following areas of an acute care setting; Admitting/Registration, Pre-admission Process, Insurance Verification.
Computer experience required.
Basic Life Support (BLS) required at hire.
Integrative Agitation Management (IAMTAC) required within 30 days of hire.
Working knowledge of overall aspects of the admissions process as it relates to patient admissions, pre admissions, insurance verification and customer service.
Must be able to work tactfully and professionally with patients, family members and all other hospital staff they encounter.
Ability to problem solve, multi task efficiently and organize and prioritize tasks.
Demonstrated excellent verbal and written communication skills.
Understanding of the overall diversity of our patient population and treating everyone with respect and courtesy.

Nice To Haves

Associates degree in healthcare or business field preferred.
Clerical experience in a healthcare setting is preferred.
Preference to speaking English, Spanish or other languages.

Responsibilities

Responsible for timely, accurate and consistent registration of all patients, this could include functions related to Pre-Registration, Prior Authorization or Insurance Verification
Responsible for the obtainment of timely and accurate information in order to establish a complete Medical Record and proper demographic and financial information.
Responsible for processing registration records and distributing this information to hospital departments
Responsible for the collection of deposits, copayments, deductibles or co-insurance as required
Maintains strong working knowledge of insurance and billing requirements necessary to assure a complete and accurate registration
Escorts or arranges escort of patients when necessary, to patient care units by wheelchair or walking
Greets and provides information to patients and visitors
Answers telephone in a professional manner and relays information timely
Maintains effective working relationship with external organizations and agencies as required
Responsible for maintaining a strong focus on assigned tasks and at all times being a strong team player
Responsible for timely and accurate identification of the appropriate insurance for the patient as it relates to the services to be rendered
Obtains accurate and complete information from the hospital insurance verification system, insurance company representative or carrier website regarding benefits, approvals and other relevant information required for a complete admission
Communicate with the patient their specific insurance carrier benefits and out of pocket expense.
Provide patient and physician any coverage problems and facilitate resolution prior to admission or rendering of services
Communicate specific Case Management issues with the Case Management department
Responsible for identifying and resolving problems with insurance companies prior to and/or following admission
Obtains authorization for all elective or scheduled patients and documents in the system accurate and timely information
Participates actively in the achievement of organizational and departmental goals
Attends and participates in in-services and staff meetings
Maintains standards of the organization and department
Abides by hospital policies on attire, work habits and relationships
Observes confidentiality and decorum in conversation and behavior
Assists in the orientation of new employees
May be assigned Admitting Shift Lead duties
Other duties as assigned