Admitting Registrar

St. Josephs Medical Center•Houston, TX

1d•Onsite

About The Position

The Admitting Registrar is responsible for timely and accurate patient registration, ensuring seamless hand-off to clinical/nonclinical departments. This role involves interviewing patients, obtaining and recording demographic and financial information, verifying insurance eligibility, performing pre-certifications/authorizations, and calculating and collecting patient portions at the time of service. Other duties as assigned.

Requirements

High School Diploma or GED required
2-3 years of registration or comparable work experience required
Technical, critical thinking, and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families
Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position
Basic computer knowledge
Able to communicate effectively in English, both verbally and in writing

Nice To Haves

Bi or Multilingual

Responsibilities

Consistently supports and communicates the Mission, Vision, and Values of St. Joseph Medical Center.
Follows St. Joseph Medical Center Guidelines related to HIPAA.
Upholds the Standards of Conduct and Corporate Compliance.
Greets patients immediately upon arrival and utilizes the Registration Tracker to document arrival and registration times, delay reasons, and other pertinent throughput data.
Notifies appropriate clinical departments of patient arrival status and coordinates the registration process.
Provides bedside registration in the ED in compliance with EMTALA rules and regulations.
Utilizes Quick Registration routine for timely and appropriate delivery of clinical care.
Performs and documents pre-certification/authorization at time of service for all registrations and account status changes.
Coordinates with physician offices to secure a fully compliant physician order and ensures compliance with pre-certification/authorization and referral form requirements.
Utilizes payer websites and/or eligibility vendor to obtain real-time eligibility and benefits detail.
Completes Medicare Secondary Payer Questionnaire to determine primary payer.
Explains registration forms to patients and obtains necessary signatures.
Communicates with hospital case management as needed to ensure timely provision of clinical detail to payers.
Utilizes registration system notes to document important information related to registration, insurance verification, pre-certification, and upfront collection activities.
Follows system downtime procedures when necessary.
Completes annual education requirements.
Promotes a culture of patient safety.
Researches scheduled appointment log and/or physician's order to ensure correct patient type and status with appropriate routing.
Researches patient visit history to avoid account and/or medical record duplications and ensure compliance with Medicare Payment Window Rules.
Achieves targeted registration turn-around-times.
Enhances the patient experience by fostering a positive relationship with customers.
Meets/exceeds performance standards for customer service, registration turn-around-times, productivity, and upfront collection goals.
Contributes to improving patient satisfaction results.
Assigns accurate and appropriate sequenced payer codes/Insurance plans.
Calculates patient cost share and performs point of service collection in accordance with upfront collection policy and procedure.