Admitting Officer

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

The Admitting Officer is responsible for efficiently and accurately registering patients seeking medical services. This role's primary focus will be on gathering patient information, verifying insurance coverage, and completing necessary paperwork for admission. Mass General Brigham, a not-for-profit organization, supports patient care, research, teaching, and community service, striving to provide exceptional care and drive groundbreaking medical discoveries. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

High School Diploma or Equivalent required
Experience in a healthcare or customer service role
Excellent communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals.
Strong attention to detail and accuracy in entering patient information and maintaining records.
Familiarity with electronic health records (EHR) systems and basic computer proficiency.
Empathy and compassion to provide a welcoming and caring environment for patients and their families.
Ability to handle confidential and sensitive information with discretion and professionalism.
Strong organizational and time management skills to handle a fast-paced admissions environment.

Nice To Haves

2-3 years experience in a healthcare or customer service role preferred

Responsibilities

Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's electronic health records (EHR) system.
Coordinate with patients and insurance companies to verify coverage and eligibility for medical services.
Assist patients in completing admission forms, consent documents, and any additional paperwork required for their visit.
Communicate with patients, families, and caregivers, providing information on the admissions process, required documents, and any necessary preparations.
Ensure compliance with patient confidentiality and privacy standards, following Health Insurance Portability and Accountability Act (HIPAA) guidelines.