Admitting & Locating CSR - Health Information Services & Privacy

CAMH•Toronto, ON

1d•Onsite

About The Position

The Customer Service Representative (CSR) provides high-quality customer service to clients, patients, visitors, and staff in a healthcare environment. The CSR ensures accurate registration, scheduling, and registration data management. This role requires commitment to work every weekend alternating between: Friday and Saturday 2330-0730, and Saturday and Sunday 1530-2330, and contribute to maintaining a safe, professional, and inclusive workplace. This is a temporary part-time position and it is a five (5) month contract. The CSR serves as the first point of contact for clients, patients, and visitors, ensuring accurate registration, clear communication, and a positive experience. The CSR maintains data integrity through audits and updates and provides administrative support to keep ED registration operations running smoothly 24/7/365. Overall, they enable the clinical team to focus on patient care by managing essential front-line, communication, and administrative tasks.

Requirements

Commitment to work every weekend alternating between: Friday and Saturday 2330-0730, and Saturday and Sunday 1530-2330.

Responsibilities

Register clients/patients and verify demographic, insurance, and other required information.
Assist with admissions and update legal or status forms as needed.
Communicate patient safety alerts or concerns to appropriate staff.
Provide high-quality customer service to clients, patients, visitors, and staff.
Conduct quality audits of registration, scheduling, and other data to ensure accuracy.
Follow up on missing or inaccurate information.
Input and retrieve data using electronic health records, registration, or scheduling applications.
Assist with document collection, scanning, filing, and general office tasks.
Complete tasks to ensure smooth workflow and adherence to policies and procedures.
Maintain professionalism, sound judgment, and effective communication with staff and clients.
Work collaboratively with colleagues and independently as required.
Support a safe, inclusive, and respectful work environment.
Follow organizational procedures, policies, and regulatory requirements.