Admissions Team Manager

Human Resources•Franklin, TN

10d•Onsite

About The Position

The Admissions Team Manager is responsible for the comprehensive management of both the Admissions Consultant team and the admissions pipeline and data infrastructure that drives performance. This role goes beyond people leadership — the Manager owns the full operational picture: who is working leads, how those leads are tracked, where the pipeline is healthy or broken, and what the data says about team and conversion performance. The Admissions Team Manager reports directly to the Admissions Director and serves as the primary operational bridge between frontline consultants and senior leadership.

Requirements

1–2 years of supervisory or team lead experience required
Bachelor's degree preferred
3–5 years of experience in admissions, healthcare sales, or related field
Experience in behavioral health or substance use treatment strongly preferred
Strong leadership, coaching, and people management skills
Data-driven with the ability to track and act on KPIs
Excellent communication skills — written, verbal, and interpersonal
Proficient in CRM and EMR documentation platforms
Working knowledge of HIPAA and 42 CFR Part 2
Ability to manage competing priorities in a fast-paced environment
Must pass required background and compliance screenings
Regular attendance and participation in leadership meetings required

Responsibilities

Directly supervise and develop Junior and Admissions Consultants
Set and monitor individual and team performance goals aligned to census targets
Conduct regular 1:1 meetings, call reviews, and performance coaching sessions
Manage attendance, scheduling, and day-to-day operational coverage
Address performance issues with structure, documentation, and consistency
Own the daily lead pipeline across the consultant team, ensuring every lead is properly assigned, actively worked, and accurately documented
Monitor pipeline health in real time — identifying stale leads, coverage gaps, and follow-up deficiencies and taking immediate corrective action
Ensure timely and compliant follow-up cadence is maintained across all assigned leads
Oversee the accuracy and completeness of all CRM and EMR data entries by the consultant team
Generate and analyze pipeline and conversion reports to identify trends, opportunities, and areas of underperformance
Use data to drive daily prioritization decisions and team workflow adjustments
Escalate high-complexity cases or significant pipeline risks to the Admissions Director as appropriate
Deliver daily, weekly, and monthly performance and pipeline reports to the Admissions Director
Track and own individual consultant KPIs including speed-to-contact, follow-up compliance, conversion rates, and documentation accuracy
Communicate team-level trends, pipeline risks, data integrity issues, and opportunities to senior leadership
Maintain a clear operational picture of team performance at all times and be prepared to speak to it in leadership meetings
Conduct regular audits of consultant calls to assess quality, compliance, and adherence to admissions standards
Review patient files and CRM documentation for accuracy, completeness, and regulatory compliance
Identify trends in compliance gaps or performance deficiencies and implement corrective action
Maintain an audit log and track remediation actions for identified issues
Ensure team adherence to HIPAA, 42 CFR Part 2, and Alsos Management Company documentation standards
Provide direct, structured coaching to Admissions Consultants based on call audit findings and performance data
Conduct regular individual coaching sessions focused on objection handling, follow-up execution, and conversion techniques
Reinforce admissions best practices, scripts, and standard operating procedures
Lead onboarding and training for new Admissions Consultants
Identify growth opportunities and support promotion readiness within the consultant track
Partner with Sr. Admissions Team Lead and Admissions Director on workflow improvements
Coordinate with Operations and Clinical teams on admissions logistics as needed
Support alignment between consultant activity and overall census strategy