Admissions Team Lead - Patient Access Contact Center - Specialty Clinics - Full-Time, On-Site, Days

Cedars-Sinai•Los Angeles, CA

7d•$29 - $45•Onsite

About The Position

The Admissions Team Lead monitors and coordinates the daily operations of an assigned unit within the Patient Access Contact Center for Specialty Clinics. This role is crucial for ensuring efficient patient flow, minimizing wait times, and maintaining high standards of data quality and financial performance. The Team Lead acts as a primary resource for team members, providing coaching, training, and professional development support. They are responsible for the integrity of the registration process, positively impacting both the financial and customer service goals of the admissions department, and aligning with the objectives of the leadership team.

Requirements

Full-Time employment
On-Site work
Day shift

Responsibilities

Monitors and coordinates the daily operations of assigned unit.
Coordinates patient flow and adjusts work assignments to minimize patient wait times.
Ensures registrations are worked according to established policies and procedures to meet data quality goals, comply with department procedures and policies, optimize point of service cash collections and cash flow, and provide efficient and appropriate utilization of resources.
Acts as a resource for team members by assisting with coaching, training, orientation of new hires, professional development, compliance with department and CSMC policies & procedures, performance feedback and evaluations, change management, and cost containment efforts.
Responsible for the integrity of the registration process to positively impact the financial and customer service goals of the admissions department.
Understands and supports the goals and objectives of the leadership team.
Facilitates the admissions team workflow by coaching, answering questions, providing guidance, troubleshooting, and leading by example.
Cross-trained within all areas of the assigned unit.
Assists the supervisor in preparing and posting team work schedules.
Assists with staffing needs to cover sick calls and other department needs.
Works extended schedule and covers weekends to meet the needs of the department 24/7.
Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and disciplinary action and ensuring compliance with the department’s time & attendance policy.
Recommends action as to hiring, transfers, promotions, overtime, and other administrative actions related to staff.
Assists with orientation and unit training for new hires.
Coaches staff and identifies training needs.
Identifies staff ready for additional development/training opportunities and works with supervisors to provide opportunities to meet staff needs.
Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department’s time and attendance policy.
Assists with quality control activities to be certain demographic and financial information is accurate, benefits are verified and insurance coverage is accurately documented.
Provides appropriate feedback and assistance to staff.
Collects data to support performance indicators and quality assurance reporting.
Monitors management and quality reports.
Updates the registration system to ensure proper billing and collection can occur.
Monitors patient wait and registration times to ensure patient waits are within standards.
Assists managers, supervisors, and peers to identify and meet customer needs.
Assists with investigation and follow-up regarding customer complaints.
Serves as liaison with other units in the department.
Serves as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.
Supervises the day-to-day work of employees, assigns work, ensures task completion and deadlines are met.