Admissions Supervisor

Zoo Careers•Seattle, WA

8d•Onsite

About The Position

This is a full-time, 40-hour-per-week position requiring weekend availability. Shifts are 8 hours, Thursday through Monday, with start times ranging from 7:00 AM to 9:00 PM based on business needs. The Woodland Park Zoo connects people with wildlife and reminds them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.”

Requirements

Associate degree (AA) or equivalent from an accredited two year college or technical school; or two (2) or more year’s related experience and/or training; or equivalent combination of education and experience.
Experience supervising and coordinating a team of more than fifteen (15) staff.
Basic computer, communication, and mathematics skills.
Applicants must be at least 18 years old.
Ability to delegate responsibilities, work with others, and coach employees to develop their full potential.
Provide helpful, behaviorally specific feedback to others.
Ability to listen, give and receive feedback in a productive and professional manner.
Able to translate vision into planning and organizational implementation.
Demonstrated customer service skills and ability to interact with visitors in a courteous and professional manner.
Demonstrated strong cash handling skills.
Able to understand, explain, and enforce policies to on-site staff, other zoo departments and the general public in a clear and confident manner.

Nice To Haves

Ability to speak a language in addition to English.

Responsibilities

Plan, organize, schedule, and supervise the daily activities of the Zoo entry gates and membership areas, guest services, carousel, fee-based exhibits, and other revenue related areas.
Assess and forecast staffing needs by filling vacancies in a timely manner, including posting jobs and screening applicants, as well as conducting interviews and selecting friendly and competent hires in conjunction with Admissions managers.
Follow appropriate procedures and prepare paperwork for employee onboarding and separations, and provides departmental training for ticket and membership services, the carousel, and other related positions.
Develop work schedules throughout the year to cover operations and accommodate employee sick days, vacation requests, breaks, special events, and trainings/staff meetings.
Supply continuous feedback to individual employees on performance, including identifying shortcomings and taking corrective action in coordination with other managerial staff as appropriate.
Communicate problems or issues related to customer service, personnel, policy, or other areas relevant to the operations of the department and identifies and implements improvement plans including coordinating changes with impacted staff.
Facilitate visitors’ entries, helps with crowd control, and fills in for any staff positions as needed.
Respond to and rectify visitor disputes, complaints, and issues.
Support visitors to ensure a positive zoo experience.