Admissions Staff (2nd Shift)

High Point & Affiliated Organizations•New Bedford, MA

12h•$22 - $27

About The Position

High Point & Affiliated Organizations is a health and human service agency that treats and prevents substance use disorders and mental illness. Its programs across Southeastern Massachusetts provide inpatient, outpatient, residential, and community-based substance use and mental health treatment, as well as services supporting survivors of abuse and violence and families experiencing homelessness. Admissions Staff respond to admissions inquiries, complete preadmission screenings and intake assessments, verify insurance eligibility and benefits, coordinate approved admissions, and maintain bed-management information. The role works with patients, staff, insurance carriers, other agencies, and admissions and clinical leaders to support admissions and referrals. Staff also maintain records and an orderly work environment, assist with emergencies and new-employee orientation, attend meetings and mandatory training, and follow confidentiality, patient-rights, and safety requirements. This is a full-time second-shift position in the Admissions Department in New Bedford, scheduled from 4:00 PM to 12:30 AM, Monday through Friday, plus every other weekend. The stated pay range is $22–$27 per hour, dependent on education and experience.

Requirements

Minimum high school diploma or equivalent GED.
Strong computer skills and knowledge of basic computer skills and software programs, with the ability to learn, use, and train others on the organization’s electronic medical records.
Courteous and professional demeanor.
Good telephone manner.
Flexibility and ability to perform multiple tasks.
Excellent communication skills, including the ability to organize ideas clearly and logically.
Ability to work cooperatively and collaboratively with others.
Understanding of the relationship between substance use and mental health issues and/or self-help programs.
Understanding of boundaries and ethics.
Compliance with federal regulations, 42 CFR Part 2, the Confidentiality of Alcohol Abuse Policy, and HIPAA regulations.
TB screening.
Certification in the organization-approved de-escalation program.

Nice To Haves

Associate degree preferred.
Experience with insurance verification.
Experience with mental health and substance use disorders.

Responsibilities

Respond to requests and inquiries concerning admissions.
Enter available information in preadmission screens and intake assessments, and complete preadmission screenings.
Verify eligibility and benefits with appropriate insurance carriers.
Obtain required faxes and admission approvals in accordance with organizational policy.
Schedule approved admissions according to policies and procedures, including scheduling clients when appropriate.
Scan necessary paperwork and distribute it to the appropriate recipients.
Schedule patients in bed management and monitor bed management for vacant beds.
Make appropriate referrals to other agencies when necessary.
Assist staff and patients in the event of an emergency.
Stay informed about current organizational policies and procedures.
Notify a supervisor of significant events or information concerning the admissions department.
Maintain a clean and orderly work environment.
Assist with orientation of new employees.
Respond to TTY.
Consult with the Admissions Director, Admissions Manager, Nurse Manager, Site Director, or designees about concerns, case consultations, or referrals requiring further collaboration.
Use standard precautions at all times.
Demonstrate behaviors that recognize patient and client rights.
Attend departmental and organizational meetings as directed by a supervisor and attend mandatory training.
Perform other duties as assigned by supervisors.