Admissions Specialist

Hazelden Betty Ford Foundation • Rancho Mirage, CA

11d • Hybrid

About The Position

The Admissions Specialist will provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation. This includes general education, securing appropriate paperwork for releases and consents, and obtaining a photo to ensure accuracy of the chart and documentation to match the individual patient. The role ensures that client, family, and referent expectations are met and exceeded. The specialist will assist patients in completing the admission process, create an inviting client/customer-focused experience, facilitate and maintain the bed board within the EHR, and ensure patient and admissions electronic resources are up to date. This role supports both live and virtual admissions.

Requirements

• High School or equivalent with continuing education post- secondary
• Minimum two years customer service experience
• Strong technology/computer skills i.e. experience working with Medical EHR, WebEx, Zoom experience, comfortable navigating various system applications.
• Experience working in a virtual environment
• Must be two years free from chemical dependency (CA only)

Nice To Haves

• Bachelor’s Degree
• One year experience working in a chemical dependency treatment setting
• One year admissions experience and/or office management experience

Responsibilities

• Provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation by general education, securing appropriate paperwork for releases and consents, securing a photo to ensure accuracy of the chart and documentation to match the individual patient.
• Ensuring clients, family, and referent expectations are met and exceeded.
• Assist patient in completing admission process into Hazelden Betty Ford Foundation (Live and Virtual Admissions).
• Create an inviting client/customer focused experience for all clients/referents/customers seeking Hazelden services.
• Facilitate and maintain the bed board within the EHR.
• Ensuring patient and admissions electronic resources are up to date.

Benefits

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED