Admissions Specialist - Patient Access Services - OUTPATIENT -PRN

#REF!•Fort Worth, TX

4d•Onsite

About The Position

The Admissions Specialist - Patient Access Services - OUTPATIENT -PRN position at Texas Health Southwest is responsible for interacting professionally and respectfully with internal and external customers, providing excellent customer service to patients and visitors. This role operates within a team-oriented work environment with expanded resources from other Patient Access areas and offers cross-training opportunities within different areas of Patient Access.

Requirements

H.S. Diploma or Equivalent required
1 Year Customer Service experience required
Requires good written, oral, and telephone communication skills.
Requires knowledge of general office equipment, PC’s and associated software packages.

Nice To Haves

CHAA - Certified Healthcare Access Associate Upon Hire preferred
Ability to type 35 WPM corrected for errors preferred.
General knowledge of medical terminology preferred.

Responsibilities

Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently.
Obtains and/or updates verification of benefits and/or pre-certification for applicable tests/procedures.
Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties. Maintains documentation of the same.
Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc. Prevents denials by ensuring timely notification of admission to insurance carriers.
Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.
Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership.