Admissions Specialist (CCP & EERLC)

Lenoir Community College•Lenoir Community College 231 Hwy 58 South Kinston, NC

1d•Onsite

About The Position

The Admissions Specialist for Career and College Promise (CCP) and Elementary Education Residency Licensure (EERLC) is responsible for processing applications and supporting prospective and admitted students through the admissions process in accordance with college policies and procedures. This position provides student-centered service, maintains accurate records in institutional systems, and supports standard and specialized admissions workflows, including designated program-specific processes, such as Career and College Promise or Elementary Education Residency Licensure, as assigned.

Requirements

Associate degree from an institution accredited by a federally recognized accreditor is required
Proficiency with Microsoft Office and web-based enterprise systems to manage records, communications, and workflows
Strong written and verbal communication skills with the ability to provide clear, accurate information to students and campus partners
Demonstrated attention to detail and ability to maintain accurate records across multiple systems
Strong organizational and problem-solving skills in a fast-paced, deadline-driven environment
Ability to maintain a high level of confidentiality and comply with FERPA and institutional policies

Nice To Haves

Bachelor’s degree preferred
Experience using a Customer Relationship Management (CRM) system or student information system to support admissions or student services processes preferred
Working knowledge of the Colleague system preferred

Responsibilities

Assist applicants with Residency Determination Service (RDS) questions and perform daily residency file uploads to ensure the most current residency status is reflected for applicants
Monitor and follow up on pending residency determinations and contact applicants to resolve errors or discrepancies related to residency status
Process changes of major requests and additions of secondary majors in accordance with institutional procedures
Assign academic advisors to applicants and students as part of the admissions process
Track required student records and documentation throughout the application process to ensure completeness and accuracy
Communicate with applicants using the Admissions CRM (Element451), as well as through phone calls, virtual meetings, walk-in interactions, and email, maintaining a positive, student-centered customer service approach
Enter and maintain accurate applicant and student information in the Colleague system with a high level of attention to detail
Receive, review, and process applications and supporting documentation in accordance with college policies and procedures
Provide in-person and telephone assistance to students, applicants, and visitors seeking admissions-related information
Apply and follow federal, state, and institutional compliance requirements related to admissions processes, including FERPA, Leon’s Law, and Professional Licensure Disclosure, and accurately document required acknowledgements and information in institutional systems
Maintain confidentiality and security of student information across all systems and communication methods
Follow established admissions workflows, standard operating procedures, and compliance guidance provided by Admissions leadership
Identify and report data discrepancies, documentation issues, or potential compliance concerns to Admissions leadership in a timely manner
Support standard and specialized admissions workflows, including assisting applicants to specialized programs such as Career & College Promise or Elementary Education Residency Licensure as part of a cross-trained admissions team
Coordinate with other College departments to support admissions processing and enrollment-related needs
Other duties and responsibilities as assigned by the Director of Admissions and Enrollment Management and Dean of Student Services
Greet students and visitors, and answer phones in a timely and professional manner