Admissions Specialist-Full-Time Day's

Texas Health Resources•Fort Worth, TX

8h•Onsite

About The Position

The Patient Access Representative interacts in a professional, respectful manner with internal and external customers, provides excellent customer service to patients and visitors. This role is part of a team-oriented work environment with expanded resources from other Patient Access areas, offering cross-training opportunities within different areas of Patient Access.

Requirements

H.S. Diploma or Equivalent required
1 Year Customer Service experience required
Requires good written, oral, and telephone communication skills.
Requires knowledge of general office equipment, PC’s and associated software packages.

Nice To Haves

CHAA - Certified Healthcare Access Associate Upon Hire preferred
Ability to type 35 WPM corrected for errors preferred.
General knowledge of medical terminology preferred.

Responsibilities

Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently.
Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures.
Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties. Maintains documentation of the same.
Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc. Prevents denials by ensuring timely notification of admission to insurance carriers.
Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.
Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership.