Admissions Specialist Wed. - Fri. 10A-8:30P & Sat. 8A-6:30P

Cumberland Heights Foundation • Nashville, TN

2d • Onsite

About The Position

Cumberland Heights is seeking an Admissions Specialist to join their team. This role supports the mission of providing high-quality care for individuals and families affected by chemical dependency. The Admissions Specialist will guide patients and families through the admissions process, evaluate referrals for service appropriateness, and counsel clients on treatment recommendations, costs, and duration. The position operates under clinical supervision.

Requirements

• CPRS or Bachelor’s degree in Social Work, Psychology, or related field required; active pursuit of LADAC preferred.
• Minimum of one (1) year of experience in behavioral healthcare with addictions-specific experience, or equivalent experience in job-related activities required.
• Strong computer skills including Microsoft (Outlook, Excel, Word)
• Ability to multi-task including typing efficiently while engaging in a conversation over the phone.
• Ability to quickly learn and use various clinical and telecommunications software.
• Ability to skillfully adapt to changing circumstances and departmental needs in a fast-paced environment.
• Ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training.
• Ability to analyze complex situations and make crucial decisions while also knowing when consultation is needed.
• Ability to manage crisis situations in a calm and focused manner.
• Ability to work calmly and professionally in stressful situations and ally with people in crisis
• Excellent written and verbal communication skills
• Knowledge of signs/symptoms of intoxication/withdrawal for alcohol and drugs
• Knowledge of options for addiction treatment
• Excellent interviewing and observational skills
• Knowledge of and ability to apply information regarding age/cultural/population specific characteristics to patient care.

Nice To Haves

• If recovering, two years of verifiable abstinence required with five years preferred; active participation in a twelve-step program preferred.

Responsibilities

• Screens inquiry calls and conducts face-to-face chemical dependency assessments to determine appropriateness for admission, consulting with a clinical supervisor as needed.
• Communicates clearly to each prospective client their treatment options and their probable financial responsibility.
• Meets scheduled appointments in a timely and professional manner.
• Determines probable efficacy of treatment programs offered by Cumberland Heights as they relate to each potential patient and makes alternate recommendations as indicated; consulting with a clinical supervisor as needed.
• Communicates and cooperates with other admissions staff, benefits verification, clinical staff, medical staff, and UR personnel.
• Provides timely and complete documentation of the admissions process.
• Performs CPR and First Aid as needed.
• Documents pertinent clinical information into the electronic patient record.
• Ensures that a welcoming, safe, and healing environment is maintained for each patient and family throughout the continuum of care.
• Recommends ways to improve the quality and delivery of services.
• Maintains confidentiality of company and patient information.
• Reacts productively to change.
• Performs other duties as assigned.

Benefits

• Medical, Dental and Vision effective 1st day of month following 28 days of employment
• Employer Contribution for Health Saving Account or Health Reimbursement Account
• 401K with Company match and eligibility after 90 days of employment
• Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level