Admissions Specialist

Brightli•Troy, MO

3d•Onsite

About The Position

The Admissions Specialist is responsible for managing the intake process for new referrals, maintaining client waiting lists according to established standards, and fostering positive relationships with referral sources, clients, and colleagues. This role ensures program census is maintained, addresses file deficiencies, facilitates screenings, and provides administrative support to clinical staff. The specialist also completes admissions in the EMR and other databases, coordinates with Care Managers and the billing department, and provides exceptional customer service to create a welcoming environment for new clients. Additional duties include assisting with filing, chart reviews, and compiling information.

Requirements

Excellent verbal and written communication skills.
Adept at establishing rapport and creating a welcoming atmosphere.
Ability to prioritize tasks/duties and manage multiple tasks while meeting deadlines.
Basic Computer Skills in Word & Excel.
Knowledge of confidentiality laws related to treating mental health and substance use disorders.
Extensive knowledge of the policies, procedures, and regulations of the program to which the associate is assigned.
Attentive to detail.
High School Diploma or General Equivalency Diploma.
Successful completion of background check including criminal record, driving record and abuse/neglect.
Completion of New Hire Orientation within 30 Days of employment.
First Aid certification within three (3) months of beginning employment and upon renewal date.
Obtain CPR certification within three (3) months of beginning employment and upon renewal date.
Behavioral Management training completed within thirty (30) days of employment or first available class after start date: CPI for Residential programs Crisis Management on Relias Learning for Outpatient programs.
All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter.

Nice To Haves

Knowledge of CARF and DMH standards.
Experience with EMR systems.
Familiarity with SATOP forms.

Responsibilities

Respond to new referrals documenting in appropriate method.
Maintain waiting list according to CARF and DMH standards.
Maintain positive, professional relationships with referral sources, clients, and coworkers, adhering to Code of Ethics and agency policies.
Ensure program census is maintained according to service model; applicable to medically monitored inpatient detoxification, residential, and/or outpatient clients/patients.
Correct any file/charting technical deficiencies within appropriate time frame.
Facilitate Screening on phone or face-to-face.
Offer administrative support to clinical staff in completion of letters, forms, (i.e..SATOP forms).
Complete admissions in EMR & any other applicable databases to include but not limited to: face sheet, release of information, residency, and financial information.
Coordinate with Care Managers insurance information for clients.
Enter data into computer data base within the appropriate timeframes.
Coordinate with billing department to assure all admissions/transfers/discharges are completed within timeframes and are successfully batched to payer.
Exhibit exceptional customer service skills creating a welcoming environment for new clients/patients.
Assist in filing, quantitative chart review, compiling chart information.
Other duties as assigned by Leadership.