Admissions Specialist - Behavioral Health

Texas Health Resources•Plano, TX

14h•Onsite

About The Position

Admissions Specialist – Behavioral Health Bring your passion to Texas Health so we are Better Together Work location: Texas Health Plano - 6200 West Parker Road, Plano, TX 75093 Work hours: Full Time, 40 hours per week - Monday - Friday 8am - 5pm Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010; Training weeks may not be consecutive. Admitting Department highlights: Great working environment with plenty of learning opportunities. Opportunity to work in a fast pace multi department environment. Ability to interact and become familiar with all other hospital departments. Friendly family-orientated environment.

Requirements

H.S. Diploma or Equivalent required
1 year relevant customer service experience required
CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Strong verbal and written communications with all levels of people; bi-lingual a plus. Ability to type, spell, write, print legibly documentation and keyboarding skills.
Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards.

Nice To Haves

Associate's degree preferred
Other - CLIAFE must comply with CLIA regulations regarding foreign education equivalency required
2 years professional office/healthcare experience in a hospital setting preferred
5 years customer service experience preferred
6 months of demonstrated knowledge of intermediate computer skills preferred or
1 year healthcare, referral processing, scheduling preferred
CHAA - Certified Healthcare Access Associate preferred

Responsibilities

As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.