Temporary Admissions Services Representative
About The Position
Stratford School, part of Spring Education Group, is a leading independent WASC-accredited private school in California offering courses from preschool through 12th grade with a vision of creating a unique, multi-dimensional educational foundation for children. At Stratford School, we understand every child has his or her own interests and passions and contributes in their own way. Our proven program includes our STEAM-based curriculum that was recognized by the White House as a leader in early childhood STEAM education, and we are also the first California school to earn the Carnegie Science Seal of Excellence for STEM. The Temporary Admissions Services Representative is responsible for driving admissions growth and ensuring high success and application rates. This individual will support and facilitate the inquiry and tour process across a designated set of Spring Education Group campuses. As a remote position, our hiring team seeks candidates based in California who reside near our main office in Campbell, CA. This is approximately a 2-month work assignment.
Requirements
- High School Diploma (or GED equivalent)
- Admissions & Enrollment: Knowledge of student/client enrollment lifecycles, admissions workflows, and customer onboarding processes.
- Administrative & Technical Operations: Proficient in high-volume data entry, calendar coordination, and routine administrative support.
- Microsoft Office Suite: Advanced proficiency in Word (formatting, documentation) and Excel (data analysis, spreadsheets, reporting).
Nice To Haves
- CRM & ERP Systems: Previous hands-on experience with Salesforce and NetSuite (or CRM/ERP database navigation and record management) preferred.
Responsibilities
- Responds immediately and effectively to inbound phone, web, and chat inquiries, ensuring optimal tours are scheduled from each source in line with Spring Education Group standards.
- Oversees the process of following up on all inquiries and tours, prioritizing follow-up to maximize conversion and success rates.
- Answers phone inquiries from parents and campus administrators, accurately addressing questions regarding enrollment, programs, fees, and related details.
- Manages multiple calendars across many campus locations.
- Organizes, prioritizes, and performs high-volume data entry with accuracy and attention to detail.
- Handles confidential and non-routine information in a sensitive and professional manner.
- Escalates parent and enrollment concerns to supervisors as needed.
- Coordinates in collaboration with the Home Office to ensure all campuses maintain expected levels of follow-through and results.
- Attends, when possible, community marketing events for assigned schools, coordinating additional staffing for all promotional and marketing efforts.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
