Admissions and Sales

THIRTEENTH FLOOR ENTERTAINMENT GROUPPhiladelphia, PA
3d$17Onsite

About The Position

Otherworld Philadelphia is an immersive art and entertainment experience that blends large-scale interactive installations with cutting-edge technology and surreal storytelling. As part of Thirteenth Floor Entertainment Group’s nationwide portfolio, Otherworld delivers a truly unique and evolving guest experience. We are seeking a part-time Admissions & Sales team member to join our vibrant crew! As the first face our guests meet, you will set the tone for their experience and leave a lasting impression. In this role, you will rotate between three lively spaces – the Ticket Office, Gift Shop, and Café – each offering new ways to engage, assist, and inspire visitors. Your mission: provide seamless service, ignite curiosity, and guide guests toward the extraordinary.

Requirements

  • Enthusiastic, approachable, and passionate about providing exceptional guest service.
  • A strong communicator with excellent interpersonal skills and a warm, engaging presence.
  • Reliable, punctual, and adaptable – ready to take on challenges in a fast-paced, dynamic environment.
  • Must be at least 18 years old with evening and weekend availability, and have reliable transportation.
  • Comfortable performing general cleaning tasks and committed to maintaining company standards.

Nice To Haves

  • Previous experience in customer or guest service is a plus.

Responsibilities

  • Welcome every guest with enthusiasm, warmth, and professionalism – setting the stage for their Otherworld adventure.
  • Handle ticket sales and redemption, answer questions, direct visitor flow, and keep entry areas organized and inviting.
  • Guide guests in the Gift Shop and Café by recommending merchandise and menu items, processing sales, and maintaining a clean, well-stocked space.
  • Elevate the guest experience by providing assistance, resolving concerns, and ensuring every visitor feels welcome and valued throughout their visit.
  • Take pride in upholding the beauty and cleanliness of both front-of-house and back-of-house spaces.
  • Collaborate with teammates across departments, jump in where needed, and contribute to a supportive, creative, and fun work culture.

Benefits

  • Staff merchandise discounts
  • Complimentary admission for you, plus friends & family ticket perks
  • Employee incentive and staff engagement programs

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

51-100 employees

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