Admissions Sales Manager
About The Position
The Admissions Sales Manager leads the performance, coaching, and development of the Admissions team to drive successful conversions and deliver a high-quality family experience. This role oversees sales execution, quality assurance, training, and daily team support, while partnering closely with the Admissions Operations Manager to align team performance with operational processes and intake best practices. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.
Requirements
- Bachelor’s degree in healthcare administration, business, or a related field
- 3+ years of experience in sales, admissions, or client-facing roles
- Strong background in sales performance, conversion strategies, and customer experience
- Experience with QA processes, call coaching, and performance management
- Excellent communication, leadership, and interpersonal skills
- Ability to motivate, coach, and develop team members in a fast-paced environment
Nice To Haves
- 2+ years of people management, coaching, or team leadership experience preferred
- Experience with CRM systems (Salesforce, ABA Connect) preferred
Responsibilities
- Lead, coach, and develop Admissions team members to drive strong conversion performance and quality interactions
- Provide ongoing training and onboarding support for new hires, including call coaching and process education
- Conduct regular QA audits on files, calls, and documentation to ensure accuracy, compliance, and quality standards
- Deliver real-time feedback and performance coaching based on KPIs, call reviews, and pipeline activity
- Partner with Admissions Operations Manager to ensure alignment between sales execution and operational workflows
- Monitor and improve conversion rates, engagement quality, and overall client experience
- Support the Director of Admissions with team performance management, escalations, and culture building
- Identify skill gaps and implement targeted training initiatives and development plans
- Act as the primary point of contact for day-to-day team support, questions, and issue resolution
- Reinforce accountability through performance tracking, scorecards, and consistent follow-up
- Assist in hiring, onboarding, and ramping new team members
- Promote a high-performance, positive, and team-oriented culture within Admissions
- Perform other duties as assigned by leadership
Benefits
- 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Medical, dental, vision, long-term disability, and life insurance
- Generous 401(k) with up to 6% employer match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
