Admissions Representative .5FTE, 2nd shift

Waverly Health Center•Waverly, IA

12d•Onsite

About The Position

The Admissions Representative is responsible for patient identification, registration for hospital services, creation of electronic medical records, and financial data for compliance and accurate billing submission. This role also directs patients to service areas, identifies patients needing financial assistance, operates the hospital switchboard and paging systems, and serves as a resource for patients and visitors.

Requirements

High school diploma or equivalent.
Minimum of two years customer service experience preferred.
Must demonstrate problem solving abilities and high attention to detail.
Excellent typing skills with a strong degree of accuracy.
Strong organizational skills.
Strong oral and written communication skills.
Strong computer knowledge and skills with experience navigating between multiple systems simultaneously.
Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system.
Job specific systems are also required.
Able to read, speak, and write fluent English.

Nice To Haves

Previous experience in Patient Registration/Admissions preferred.
Knowledge of medical terminology Preferred.
Health insurance knowledge preferred.

Responsibilities

Greet patients/visitors in a professional, friendly manner.
Add patient information to Lobby tracking board.
Monitor patient wait times and ensure all patients are acknowledged.
Correctly verify the identity of the patient and report or resolve any discrepancies.
Locate and interpret provider order(s) for appropriate testing and registration criteria, reviewing for compliance.
Identify encounter associated with order or create a new encounter if necessary.
Present orders to Order Verification Representative to check medical necessity and work to obtain corrected orders if needed.
Call provider offices to obtain missing orders when necessary.
Prepare and explain waivers for patients whose services will not be covered by insurance and obtain patient signature.
Interview and register patients for all types of inpatient and outpatient services.
Assist other departments with changes in level of care.
Obtain and accurately input all required data elements into the computer database, including patient demographic, financial information, guarantor information, and notes.
Ensure each patient is assigned only one medical record number.
Verify current insurance eligibility information for each patient registered.
Explain processes and forms to patients prior to securing signatures.
Scan order, photo ID, insurance cards, Conditions of Admission & other required documents into the electronic medical record.
Collect co-pays or down payments from patients who have received pre-service estimates.
Provide patient receipt, document payment info, reconcile cash drawer and submit patient payments.
Identify patients who are interested in payment options or may qualify for financial assistance and provide forms or make referrals.
Maintain an acceptable level of quality based on personal scorecard and department measurements.
Correct errors in the specified timeframe.
Provide understandable and accurate information and way finding instructions to patients, families, & visitors.
Perform switchboard duties, receive and transfer incoming calls, and operate hospital paging system.
Work cooperatively with team members in covering open shifts due to employee absence or open positions.