Admissions Representative

Goodwill Industries Of Middle Ga•Macon, GA

5d•Onsite

About The Position

The Admissions Representative provides exceptional customer service to all Helms College constituencies including potential students, their support system, and other members of the Helms College team. This position represents Helms College compliantly and accurately in all activities. Responsible for recruiting an increasingly larger number of qualified applicants for admission to Helms College in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards. The Admissions Representative is responsible for managing time and inquiry resources to generate interest in our programs. This position will conduct a high quantity of prospective phone contacts to secure appointments and interview activity, and conduct follow-up activity with unresolved interviewees and future class applicants. Incumbent must assure that the Goodwill philosophy is embraced in carrying out the duties and responsibilities of this position: quality service to clients; development, growth, and involvement; sound economic principles; and maintenance of an environment that is conducive to innovation, positive thinking, and expansion.

Requirements

Minimum of an Associate’s degree (Bachelor’s degree is preferred) from an accredited college or university.
Two years of recruitment experience (preferred)
Sincere interest in helping others achieve life goals
Excellent written and verbal communication skills
Strong interpersonal skills with both faculty and student populations
Superior organizational and problem-resolution skills
Goal-oriented and highly ethical
Strong expertise with MS Office as well as field-related hardware and software packages
Ability to interact effectively as a member of a team and work collaboratively with other departments
Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests
Ability to adapt to changing assignments and multiple priorities
Ability to manage multiple tasks and successfully meet deadlines
Valid driver’s license and ability to travel with one’s own car
Availability to work evenings and weekends as necessary
Affinity for the mission of Goodwill and Helms College

Nice To Haves

Bachelor’s degree is preferred
Two years of recruitment experience

Responsibilities

Demonstrate core values of Goodwill Industries by modeling service, ownership, accountability, and respect.
Attend college fairs at high schools, regional and community events generating qualified leads
Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact who may be interested in programs offered.
Develop and cultivate strong relationships with persons of influence at high schools and other venues that yield lead generation
Schedule and manage visits from qualified leads to Helms College for campus tours and presentations
Schedule and attend financial aid and admissions workshops at high schools and other community centers which generate leads and foster relationships with those organizations
Manage prospective student contact ensuring that new leads are engaged within 24 hours and that contact is made weekly up to the point of matriculation
Provide tours of the campus, conduct personal interviews, and provide accurate information about the programs and services of the College
Ensure that all prospective student personal and biodemographic data is fully and accurately entered into the database
Ensure that each prospective student file is complete with all required information including entrance exams, background checks, proof of graduation, transcripts, etc.
Manages and maintains a continuous pipeline of activity flow to ensure that the needed number of appointments and interviews are building the run rate of enrollments for each start date.
Ensure that enrollment and start goals are met for each quarter
Attend daily meetings and weekly training with active participation to gain and apply knowledge, processes, and improved protocol
Monitor new student starts during the first week of class to ensure attendance in the program and any last-minute issues are addressed.
Assist with the planning, organization, and implementation of special recruitment events on and off campus
Shares ideas for activity and process improvements for better efficiency in the department
Refer individuals who would benefit, to the Job Connection or Helms Continuing Education
Adheres to and applies any Helms College policies and procedures.
Maintain a working knowledge of federal and state financial regulations and reimbursement, as well as accrediting requirements.
Travel as necessary to represent Helms College at events that facilitate the recruitment and enrollment of students.
Other duties as assigned.