Admissions Representative - Substance Abuse Treatment

Zinnia Health•Arrowhead, CA

1d•Onsite

About The Position

Zinnia Health is a fast-growing integrated healthcare company. We value our employees and care for our clients. We are seeking a motivated and empathetic Admissions Representative to join our team. In this vital front-line role, you will be the first point of contact for prospective clients and their families, guiding them through the admissions process with professionalism and care. We offer a range of opportunities, whether you're just starting out or looking to take your career to the next level.

Requirements

Minimum 1 year of experience in healthcare admissions, call center, or customer service.
Strong communication and interpersonal skills, with a compassionate and non-judgmental approach.
Ability to multitask in a fast-paced environment.
Proficient in Microsoft Office and electronic records systems.

Nice To Haves

Experience in substance abuse treatment is a plus.
Working knowledge of insurance verification and behavioral health terminology is desirable.

Responsibilities

Respond to inquiries from potential clients, families, and referral sources via phone, email, and website.
Conduct initial pre-screenings and assessments to determine program eligibility.
Provide information about treatment services, program options, insurance verification, and admission procedures.
Collaborate with clinical and administrative teams to ensure a seamless intake process.
Maintain accurate records in the CRM or EMR system and follow up with potential clients as needed.
Help coordinate transportation and scheduling of admissions.
Ensure compliance with HIPAA and other confidentiality guidelines.