Admissions Processor

CSU Careers•Long Beach, CA

2d•Onsite

About The Position

The Admissions Processor assists with administrative tasks associated with determining the proper completion of admissions applications to the University. This position assists with resolving application processing issues that arise during the electronic submission process, and assists with updating required admission information for first-time first-year, graduate, post baccalaureate applicants. As a representative of the admissions department, this position disseminates information regarding university policies and procedures to prospective students, faculty, staff and the general public. This position regularly communicates with constituents about the admission process and admission requirements via phone, email, in person, on-campus, and at external events. Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

Requirements

Equivalent to four years of administrative support experience required.
Ability to communicate with an ethnically and culturally diverse campus community.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Nice To Haves

Experience using systems such as PeopleSoft Campus Solutions, Microsoft Office Suite, Hyland OnBase, and CRM platforms like Slate.
Ability to efficiently manage and prioritize high-volume workloads, large datasets, and complex document processing while maintaining exceptional accuracy and attention to detail.
Strong knowledge of office operations, administrative best practices, and customer service principles.
Ability to learn and apply complex university policies and procedures.
Excellent communication and interpersonal skills, effectively engaging with students, staff, and diverse communities in a professional, student-centered, and equity-minded manner.
Collaborative team player who builds productive relationships across functional areas.
Exercises sound judgment, initiative, flexibility, and problem-solving skills in a fast-paced environment.
Consistently demonstrates reliability, accountability, and discretion when handling confidential information.
Support operational effectiveness by maintaining clear documentation of responsibilities and ensuring the integrity, quality, and usability of data through adherence to established processes and procedures.

Responsibilities

Verifies information received from applicants using PeopleSoft & OnBase and confirms that required supporting documentation has been received.
Performs validation procedures for A-G subject requirements and reviews appeal submissions for completeness.
Assists with recording degree requirements, degree audits, and posting degrees.
Communicate with graduate advisors, credential program advisors, department personnel and applicants for the resolution of admission issues and the dissemination of information regarding University policies and procedures.
Provide service and support to applicants and prospective students.

Benefits

Up to 24 vacation days per year (based on employee group and/or length of service)
14 paid holidays
12 sick days annually with unlimited accrual
A variety of medical, dental, and vision plans.
Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
Confidential counseling and support services for employees and their families.
Wellness programs
Professional development opportunities
Insurance options including life, disability, and pet insurance.