Admissions & Operations Coordinator (In Office)
About The Position
We’re looking for an Admissions & Operations Coordinator to be the front door of our Driver Training Center (DTC). Interest in our CDL programs—Class A, Class B, Hot Shot, and permit prep—is growing fast, and you’ll be the first voice callers hear and the person who keeps leads moving toward enrollment. This role blends admissions and customer service with hands-on operations: you’ll schedule students into vehicles and time blocks, support DTC events, and keep our books current in QuickBooks. You’ll work closely with DTC leadership and connect the center to the wider CNS team, so the work is varied and moves fast. This is an in-office role—our students, instructors, and trucks are here, and the best service happens in person.
Requirements
- Comfort talking on the phone—confident asking questions to learn what people need, using your actual voice (vs. texting and email)
- Comfort with tech tools—MS Teams/Slack, email, a CRM, and shared documents (Google Docs and/or MS Cloud)
- Comfort with numbers and attention to detail
- Post-secondary training and/or experience that demonstrates your ability to work in teams, accomplish goals, and reach challenging targets
- Ability to work fully in our office five days a week
Nice To Haves
- CRM experience
- Trucking, CDL, or transportation industry background
Responsibilities
- Answer all incoming Driver Training Center calls with warmth and confidence
- Stay knowledgeable about DTC programs and the full CNS service menu; refer callers to other CNS departments when appropriate
- Deliver a positive experience to every prospective student, current student, employer, and partner
- Work daily in the CRM to follow up with leads, keep records accurate, and ensure leads convert to enrollments
- Partner with CNS leadership to grow DTC sales revenue and reach enrollment goals
- Collect feedback from students, instructors, employers, and partners and share insights that help us better meet customer needs
- Schedule student enrollment into the appropriate vehicles and time blocks
- Communicate clearly with instructors and leadership about needed vehicle maintenance so training never stalls
- Support the administrative side of DTC events and programs (career fairs, classes, partner events, etc.)
- Support DTC bookkeeping in QuickBooks—recording transactions, tracking student payments, and reconciling accounts
- Keep financial records accurate and current so leadership has a clear picture of center performance
- Support communication between DTC leadership and the larger CNS organization
- Jump in where needed—no task is too big or too small; other duties as assigned
Benefits
- 401(k) with a generous company match
- Health, Dental, Vision insurance available the first day of the next month after employment
- PTO available for use after 90 days of employment
- Paid volunteer time available after 90 days of employment, to give back to the Lancaster Community
- Gym Membership provided to the employee at no cost
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
