Admissions Officer

Monash•Clayton, NC

8d•Hybrid

About The Position

The Admissions Officer is located within University Marketing, Admissions and Communications (UMAC). The Division is focused on ensuring our audiences have the best possible experience - personalised to their interest and the way they want to engage with Monash. The Admissions Officer provides high-quality administrative and customer service support to the Admissions function, delivering a broad range of activities including the assessment of complex applications, communication of outcomes, processing of acceptances, issuing confirmations of enrolment, responding to enquiries, advising on admissions policies and procedures, supporting projects, and producing reports in line with agreed standards and timeframes. The role ensures high service standards through prompt issue resolution and compliance with privacy, confidentiality, and regulatory requirements, including student visa processes. It involves the accurate input, analysis, and management of data and records, providing sound and timely advice to staff, students, agents, and other stakeholders, contributing to continuous improvement initiatives, and maintaining effective working relationships to support quality service delivery.

Requirements

Demonstrated experience in student admissions for universities or TAFEs
Knowledge of educational systems, visa regulations, and national codes
Strong administrative and organisational skills
Excellent attention to detail
Ability to manage operational processes effectively
Highly developed communication skills
Highly developed analytical skills
Highly developed problem-solving skills
Strong commitment to customer service
Ability to work both independently and as part of a team

Responsibilities

Assessment of complex applications
Communication of outcomes
Processing of acceptances
Issuing confirmations of enrolment
Responding to enquiries
Advising on admissions policies and procedures
Supporting projects
Producing reports in line with agreed standards and timeframes
Ensuring high service standards through prompt issue resolution and compliance with privacy, confidentiality, and regulatory requirements, including student visa processes
Accurate input, analysis, and management of data and records
Providing sound and timely advice to staff, students, agents, and other stakeholders
Contributing to continuous improvement initiatives
Maintaining effective working relationships to support quality service delivery