Admissions Office Administrator

Ferrum College•Ferrum, VA

13d•Onsite

About The Position

Ferrum College seeks a highly organized and student-focused professional to coordinate campus visits and recruitment events while supporting the daily operations of the Office of Admissions and the Division of Enrollment Management. This position serves as a primary point of contact for prospective students and families, oversees admissions events and office administration, and provides administrative support to the Vice President for Enrollment Management and admissions leadership. The successful candidate will demonstrate strong organizational, communication, and customer service skills while contributing to enrollment growth and delivering an exceptional prospective student experience.

Requirements

Bachelor degree.
Availability to work evenings and weekends as needed.
Valid driver’s license.
Ability to lift and carry up to 50 lbs with or without accommodation.

Nice To Haves

Ability to work both independently and collaboratively within a team.
Excellent oral and written communication skills.
Strong organizational and analytical skills with keen attention to detail.
Effective presentation skills tailored to diverse audiences.
Customer service experience and a commitment to providing excellent support to prospective students and their families.
Ability to manage multiple priorities and meet deadlines.
Supervisory experience.
Previous Higher Education experience.

Responsibilities

Serve as the primary administrative coordinator for the Office of Admissions, ensuring efficient daily office operations and workflow management.
Manage incoming and outgoing correspondence, including mail, email communications, admissions materials, and document processing.
Maintain admissions records, student files, and electronic documents in accordance with institutional policies and FERPA regulations.
Assist with application processing, document tracking, and verification of applicant materials to ensure timely movement through the admissions funnel.
Coordinate the ordering, inventory, and distribution of admissions publications, promotional materials, office supplies, and recruitment resources.
Plan, coordinate, and manage all prospective student visits to campus, including individual tours, group visits, open house programs, and specialized admissions events.
Serve as the primary contact for scheduling and confirming visit appointments, ensuring a smooth and personalized experience for each guest.
Assist in monitoring application, admit, deposit, and enrollment trends and provide administrative support for enrollment initiatives.
Coordinate Black and Gold days, admitted student programs, and yield activities alongside admissions leadership.
Support recruitment events by managing registrations, attendee communications, event logistics, and post-event follow-up.
Collaborate with Enrollment Leadership to evaluate event effectiveness and recommend improvements based on data and feedback.
Assist in developing and executing visit-related communication campaigns through CRM and texting platforms.
Provide high-level administrative support to the Vice President for Enrollment Management.
Other duties as assigned.
The role may include other duties as assigned to support the overall operations and mission of the college. Flexibility and adaptability are essential, as responsibilities may evolve based on institutional needs.
This position is classified as exempt under the Fair Labor Standards Act (FLSA) and requires the ability to perform duties independently, exercise sound judgment, and manage responsibilities with minimal supervision while meeting organizational goals and expectations.