Admissions Navigator

NorthSight Recovery•Mesa, AZ

3h•Hybrid

About The Position

The Admissions Navigator serves as a critical bridge between community partners, prospective clients, and NorthSight Recovery’s internal care teams. This hybrid role is primarily responsible for client navigation, transportation coordination, and intake support, while also serving as backup support to the Admissions Coordinator during periods of downtime or high call volume. The Admissions Navigator plays a key role in ensuring timely, compassionate, and safe transitions for individuals stepping down from community partners or entering care through new intake pathways. This position enhances continuity of care while supporting admissions flow, access, and responsiveness.

Requirements

High school diploma or GED
Minimum of 12 months experience in behavioral health, substance use treatment, case management, or related human services field
Valid driver’s license with a clean driving record
Must be at least 21 years of age
CPR/FA
Ability to complete all required documentation in compliance with company and state requirements Client Engagement & Influence
Proven ability to build trust and rapport quickly, helping clients feel supported, respected, and hopeful during moments of transition
Ability to positively influence client engagement by modeling professionalism, consistency, and empathy
Demonstrated capacity to motivate and encourage individuals to follow through with appointments, services, and next steps in care
Client-Centered Communication: Communicates clearly, compassionately, and professionally with clients, families, and referral partners. Demonstrates active listening and adapts communication style appropriately.
Relationship Building & Positive Influence: Builds trust quickly while maintaining appropriate professional boundaries. Encourages engagement and follow-through in a supportive and recovery-oriented manner.
Systems Navigation & Care Coordination: Effectively navigates healthcare, behavioral health, community, and justice-related systems to reduce barriers and ensure continuity of care.
Professional Representation & Community Presence: Represents NorthSight with integrity, discretion, and professionalism in all settings. Maintains strong professional boundaries and confidentiality.
Accountability & Reliability: Demonstrates punctuality, attention to detail, and follow-through in a role requiring independence and trust.
Adaptability & Operational Flexibility: Responds effectively to shifting priorities, urgent needs, and fluctuating call or transportation demands.
Ethical Judgment & Confidentiality: Maintains strict adherence to HIPAA, 42 CFR Part 2, and organizational policies. Recognizes when to escalate concerns appropriately.
Recovery-Oriented & Trauma-Informed Approach: Applies principles of dignity, safety, empowerment, and respect in all client interactions.

Nice To Haves

Experience supporting intake, admissions, or client navigation functions
Familiarity with EMR systems
Strong interpersonal, communication, and de-escalation skills
Understanding of trauma-informed and client-centered care

Responsibilities

Client Navigation (Primary Focus)
The Admissions Navigator’s primary responsibility is to support clients through safe, timely, and coordinated navigation services across care settings and community partners.
Review upcoming appointments for assigned shifts and proactively communicate with medical providers, case management staff, and clients to ensure readiness and alignment
Prepare, gather, and review all required documentation related to scheduled appointments, intakes, or services
Provide transportation for clients to and from medical, behavioral health, government, and community-based appointments, ensuring safety, professionalism, and compliance with program requirements
Build and sustain effective relationships with community partners to support coordinated care and medical service continuity
Communicate and collaborate as needed with external stakeholders, including law enforcement, probation officers, governmental agencies, nonprofit organizations, and community partners
Serve as a knowledgeable guide for clients, applying an understanding of systems navigation, including healthcare and criminal justice processes, to reduce barriers to care
Maintain consistent communication with the care coordination team when downtime is available to support additional navigation needs.
Accurately and timely document all client interactions, transportation activities, and services provided in the electronic medical record (EMR)
Admissions Support & Prescreen Coverage (Secondary / Backup Role)
During periods of downtime, high call volume, or coverage needs, the Admissions Navigator may provide backup support to the Admissions team.
Support admissions workflow during periods of downtime, staff coverage needs, or elevated call volume
Answer inbound phone calls in a professional, empathetic, and timely manner
Assist with basic intake support and prescreen information gathering, ensuring accurate routing to Admissions Coordinators or Clinical Intake Specialist.
Support admissions workflow by relaying messages, scheduling follow-ups, and coordinating transportation related to intake needs
Maintain confidentiality and comply with HIPAA, 42 CFR Part 2, and organizational policies at all times