Patient Navigator

University of Miami•Miami, FL

About The Position

The Department of Medicine, Division of Rheumatology, is seeking a dedicated and motivated Patient Navigator who is passionate about supporting patient care and ensuring a seamless experience for both patients and providers. This role is ideal for someone who enjoys problem-solving, communicating with patients, and working collaboratively in a clinical environment. The Patient Navigator (H) facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

Requirements

High School diploma or equivalent
Minimum 1 year of relevant work experience
Ability to process and handle confidential information with discretion.
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
Ensures patients have access to insurance and social service programs for which they are eligible.
Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
Identifies and resolves real or perceived barriers to care.
Educates and counsels patients on issues related to their health and life situations.
Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
Handle patient communications and contact healthcare facilities for medical records.
Address care gaps with the nurse navigator.
Prepares, tracks, and processes medical records and pathology specimens.
Reviews and file medical records for completeness; use tracking systems for accurate documentation.
Provides administrative support to the department by answering phones, address inquiries, and direct calls or take messages, Copy, fax, emailing, and mailing records while ensuring confidentiality.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Coordinate, submit, and follow up on 20-30 medication prior authorizations daily.
Provide phone support to the division as needed.
Confirm appointments and assist with patient navigation for the Division Chief.
Manage escalated patient concerns and ensure timely resolution.
Create and modify clinic templates.
Develop and maintain the Rheumatology inpatient schedule, update QGenda, and close clinics as required.