Admissions Liaison

Lutheran Life Communities•Arlington Heights, IL

12d•$45,000 - $51,000•Onsite

About The Position

Lutheran Home, a Skilled Nursing Community and proud member of Lutheran Life Communities, is hiring an Admissions Liaison to support residents and families through the admissions process. This is a full-time, day-shift position with competitive pay, strong benefits, and a mission-driven culture. If you have experience in healthcare admissions, contract management, customer service, or healthcare administration and enjoy helping families navigate important care decisions, we'd love to meet you.

Requirements

Associate degree or equivalent from a two-year college or technical school; or
At least one year of related healthcare experience in admissions, healthcare administration, customer service, or a related field; or
An equivalent combination of education and experience
Strong computer skills and ability to learn new software systems
Excellent organizational skills and attention to detail
Ability to manage multiple priorities while maintaining accuracy and professionalism

Nice To Haves

Experience in skilled nursing, senior living, rehabilitation, or healthcare admissions
Experience working directly with individuals from diverse racial, ethnic, and socioeconomic backgrounds
Strong critical thinking and problem-solving skills
Excellent written and verbal communication skills
Experience with electronic health records (EHR), CRM systems, or healthcare documentation

Responsibilities

Meet with residents and families to review, explain, and complete admission contracts and required documentation
Coordinate all admission paperwork and ensure documents are completed accurately and timely
Serve as a key point of contact for residents, families, and responsible parties throughout the admissions process
Collect, organize, and maintain resident files, supporting documentation, and long-term care applications
Upload and manage contracts and admission documentation within electronic systems
Provide administrative support to the Business Office and interdisciplinary team
Verify insurance information and assist with reimbursement-related documentation
Communicate important admission and payer information to internal departments
Assist with accounts receivable follow-up, collection calls, and related correspondence
Receive, organize, and process incoming mail and administrative documentation
Ensure compliance with organizational policies, admission procedures, and regulatory requirements
Help create a smooth, welcoming, and positive experience for residents and families