Admissions Host

Universal Studios Hollywood • Los Angeles, CA

51d • Onsite

About The Position

The Admissions Host is responsible for welcoming and greeting guests, scanning admission tickets, assisting with biometric scans, and distributing park literature. This role also involves advising guests on re-entry policies, recommending premium products, assisting with stroller and wheelchair rentals, and expediting lines. The position requires promoting extraordinary guest service, understanding and demonstrating safety practices, performing area presentation duties, and providing excellent customer service, including resolving issues related to cash transactions. Additionally, the Admissions Host must maintain a safe and secure environment, de-escalate conflicts, and provide a positive and welcoming experience for all guests.

Requirements

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors
• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Responsibilities

• Welcome and greet guests upon entry. Scan admission tickets at the main entry to ensure tickets are valid. Assist guests with the biometric scan. Distribute literature including but not limited to: park maps and show schedules to guests. Advise guests and monitor the hand-stamp re-entry policy at entry and exit sections.
• Assist guests utilizing the service based sales process to recommend premium products at every opportunity while directing guests to the appropriate sales locations.
• Assists and reviews operating procedures with guests for purpose of rental check-in of strollers and wheelchairs.
• Assists with line expediting at any area where guest assistance is needed
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld.
• Perform duties related to area presentation throughout the day
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed