Admissions Frontline Communications Supervisor

Berklee College of Music • Boston, MA

22h • Onsite

About The Position

Under the direct supervision of the Associate Director of Admissions Services, the Admissions Communications Clerk is part of a team responsible for representing the front line for Admissions communications via email and phone calls. The ACC will typically answer a high-volume number of calls and emails throughout the day. These calls and emails range from general inquiries about Berklee, to detailed questions about the application process, including how/where to submit application materials. Some outgoing calls to applicants may be required to support the college’s recruitment efforts. A strong understanding of Admissions policies, deadlines and procedures is required, in addition to knowledge about Berklee’s academic offerings.

Requirements

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
• Summer employment exception: student must be pre-registered for the upcoming fall semester.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA (first-semester students are exempt).
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.
• Organizational Skills - ability to complete multiple tasks while maintaining quality and attention to detail.
• Communication Skills - Ability to communicate in a clear and professional manner.
• Ability to work well with others in a close working environment.
• Ability to assist faculty/staff with material requests.
• Excellent phone demeanor.
• Understanding of the college’s policies, deadlines and related Admissions information.

Responsibilities

• Representing the front line for Admissions communications via email and phone calls.
• Answering a high-volume number of calls and emails throughout the day.
• Responding to general inquiries about Berklee.
• Answering detailed questions about the application process, including how/where to submit application materials.
• Making outgoing calls to applicants to support the college’s recruitment efforts.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed